Job Overview
Employment Type
Full-time
Work Schedule
Fixed Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Disability insurance
Tuition Assistance
employee wellness program
Job Description
Duke Health is a leading health system known for its commitment to compassionate care that transforms the lives of patients, their families, and the broader community. Located in Durham, North Carolina, Duke Health is part of a prestigious university medical system recognized for excellence in medical care, education, and research. Duke Life Flight is a vital component of Duke Health, specializing in critical care and emergency transport for patients via air and ground. This service is accredited by the Commission on Accreditation of Medical Transport Systems, ensuring the highest standards in patient transport and emergency response. Duke Life Flight’s multidisciplinary... Show More
Job Requirements
- High school diploma or equivalent
- one year of dispatching experience in 911 control line, fire/police dispatching, air traffic control, hospital-based health or related setting
- must have one of the following: North Carolina EMT licensure, National Emergency Medical Dispatcher EMD certification, National Association of Air Communication Specialist Certified Communicator (NAACS), International Association of Air Communication Specialist Certified Communicator (IAMTC), or Certified Flight Communicator (CFC) certification
- must obtain Certified Flight Communicator (CFC) certification within one year of employment
- ability to learn Maestro and Dispatch software applications (Flight Vector and CAD)
- master competencies in these areas within 6 months
- evaluate progress in these areas within the 90 day probationary period
Job Qualifications
- High school diploma or equivalent
- one year of dispatching experience in 911 control line, fire/police dispatching, air traffic control, hospital-based health or related setting
- ability to learn Maestro and Dispatch software applications (Flight Vector and CAD)
- master competencies in these areas within 6 months
- evaluate progress in these areas within the 90 day probationary period
- must obtain Certified Flight Communicator (CFC) certification within one year of employment
Job Duties
- Operate communications center phones, two-way radio transmission and receiving console, weather radar system, computer database, mapping systems and related systems and equipment in support of air medical and ground based patient transport services
- Respond to emergency transport calls and dispatch the crew according to established procedures
- receive incoming calls and set up teleconferences with attending physician(s), transport nurse, referral source and appropriate receiving units
- provide information on aircraft or ground transport availability, weather projections, locations and time projections
- Recommend appropriate utilization of Communications Center services to medical control officer on duty
- outline available options and recommend course of action based on assessment of all relevant factors
- Maintain interface with Public Safety (i.e. Durham EMS, Fire, Police and Rescue) to ensure proper coordination of transport services in emergency and trauma-related transport activities
- Provide statistical information as requested by flight crew to include average flight distance, average time, latitudes and longitudes
- provide directions for specific landing sites
- monitor and read weather radar information as requested
- Coordinate emergency and direct admissions from outside hospitals in conjunction with charge nurses and physicians based on treatment plan and bed availability
- accurate and timely documentation of trauma divert status for hospital
- Work collaboratively with the MCO’s, Transfer Center Nurses, Patient Placement, Life Flight Nurses, Case Managers, Billing Department, and all other Departments associated with the Air-Medical Transfer Center to ensure proper information is gathered and entered into the computerized dispatch software correctly and patient transport is complete
- Maintain database on referrals and hospital locations
- access, read and interpret county, state and specialized maps for determining locations of accident scenes or referral sources
- Provide superior customer service in interpersonal relationships with co-workers, patients, visitors, families, and doctors in a courteous, professional, and friendly manner
- promote teamwork by exchanging ideas
- Enter and record a variety of data and maintain a file of reports, forms, records and daily log
- Participate in Life Flight educational outreach programs as directed
- participate in departmental and/or hospital committees
- perform other related duties incidental to the work described herein
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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