Job Overview
Employment Type
Full-time
Work Schedule
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Tuition Assistance
Life insurance
employee wellness program
Job Description
Duke Health is a globally recognized healthcare system committed to delivering exceptional and compassionate care that profoundly transforms the lives of patients, their families, and the broader community. Renowned for its dedication to advancing health through innovative practices and excellence, Duke Health provides a collaborative environment for professionals to grow while making significant contributions to patient care and medical advancements. As a part of Duke University Health System, Duke Health emphasizes a culture of inclusivity, innovation, and community engagement that drives its mission forward. Joining Duke Health means becoming part of a leading organization that not only values the expertise... Show More
Job Requirements
- High school diploma or equivalent
- One year of dispatching experience in 911 control line, fire/police dispatching, air traffic control, hospital-based health or related setting
- Must have one of the following: North Carolina EMT licensure, National Emergency Medical Dispatcher EMD certification, National Association of Air Communication Specialist Certified Communicator (NAACS), International Association of Air Communication Specialist Certified Communicator (IAMTC), or Certified Flight Communicator (CFC) Certification
- Must obtain Certified Flight Communicator (CFC) certification within one year of employment
- Ability to learn Maestro and Dispatch software applications (Flight Vector and CAD)
- Master competencies in these areas within 6 months
- Evaluate progress in these areas within the 90 day probationary period
Job Qualifications
- High school diploma or equivalent
- One year dispatching experience in 911 control line, fire/police dispatching, air traffic control, hospital-based health or related setting
- Certification in one of the following: North Carolina EMT licensure, National Emergency Medical Dispatcher (EMD) certification, National Association of Air Communication Specialist (NAACS) Certified Communicator, International Association of Air Communication Specialist (IAMTC) Certified Communicator, Certified Flight Communicator (CFC) Certification
- Ability to obtain Certified Flight Communicator (CFC) certification within one year of employment
- Ability to learn Maestro and Dispatch software applications including Flight Vector and CAD
- Proficiency in Master competencies in software within 6 months
- Ability to evaluate progress within the 90 day probationary period
Job Duties
- Operate communications center phones, two-way radio transmission and receiving console, weather radar system, computer database, mapping systems and related systems and equipment in support of air medical and ground based patient transport services
- Respond to emergency transport calls and dispatch the crew according to established procedures
- receive incoming calls and set up teleconferences with attending physicians, transport nurses, referral sources and appropriate receiving units
- provide information on aircraft or ground transport availability, weather projections, locations and time projections
- Recommend appropriate utilization of Communications Center services to medical control officer on duty
- outline available options and recommend course of action based on assessment of all relevant factors
- Maintain interface with Public Safety (i.e. Durham EMS, Fire, Police and Rescue) to ensure proper coordination of transport services in emergency and trauma-related transport activities
- Provide statistical information as requested by flight crew to include average flight distance, average time, latitudes and longitudes
- provide directions for specific landing sites
- monitor and read weather radar information as requested
- Coordinate emergency and direct admissions from outside hospitals in conjunction with charge nurses and physicians based on treatment plan and bed availability
- Accurate and timely documentation of trauma divert status for hospital
- Work collaboratively with the MCO's, Transfer Center Nurses, Patient Placement, Life Flight Nurses, Case Managers, Billing Department, and all other Departments associated with the Air-Medical Transfer Center to ensure proper information is gathered and entered into the computerized dispatch software correctly and patient transport is complete
- Maintain database on referrals and hospital locations
- access, read and interpret county, state and specialized maps for determining locations of accident scenes or referral sources
- Provide superior customer service in interpersonal relationships with co-workers, patients, visitors, families, and Doctors in a courteous, professional, and friendly manner
- Promote teamwork by exchanging ideas
- Enter and record a variety of data and maintain a file of reports, forms, records and daily log
- Participate in Life Flight educational outreach programs as directed
- Participate in departmental and/or hospital committees
- Perform other related duties incidental to the work described herein
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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