Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Welfare benefits
401k retirement savings plan
Tuition Reimbursement
incentive compensation
Career development opportunities
Global work environment
Job Description
Kuehne+Nagel is a global leader in freight logistics and operations, widely recognized for its commitment to optimizing supply chains and ensuring the efficient movement of goods worldwide. With a legacy grounded in innovation and customer-centric solutions, Kuehne+Nagel delivers services that connect businesses across continents, supporting industries ranging from healthcare to renewable energy and high-tech manufacturing. The company is dedicated to creating an impact beyond traditional logistics by facilitating the timely delivery of essential products like life-saving medicines, wind turbines, and semiconductors. This positions Kuehne+Nagel as a critical partner in global commerce, providing stability and reliability in an interconnected world.
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Job Requirements
- One to two years of customer service experience
- One year of freight forwarding experience preferred
- Knowledge and experience of freight forwarding processes and regulations preferred
- Commercial drive and mindset
- Communication, problem and conflict resolution skills
- Knowledge of Kuehne+Nagel standard operating model and products preferred
- Strong collaboration and communication skills
- Ability to adapt to changes
- Customer solutions orientation and conflict resolution with a drive for customer satisfaction and profitability
Job Qualifications
- One to two years of customer service experience
- Knowledge and experience of freight forwarding processes and regulations preferred
- Strong collaboration and communication skills with the ability to foster cross-team alignment
- Communication, problem and conflict resolution skills
- Commercial drive and mindset
- Customer solutions orientation with focus on customer satisfaction and profitability
- Knowledge of Kuehne+Nagel standard operating model and products preferred
- Ability to adapt to changes
Job Duties
- Drive efficient file handling and availability of customer data and requirements in shipment ownership while ensuring regulatory and compliance adherence
- Ensure consistent shipment monitoring and pro-active customer communication
- Handle and respond effectively to customer feedback, complaints and escalations with swift corrective actions
- Encourage awareness and usage of customer facing digital solutions and participate in necessary trainings
- Support or lead customer implementations ensuring active involvement and participation by relevant teams
- Manage and develop customer growth and stay focused on customer retention
- Drive maximization of profitability through spot quotation execution, upselling of products, and continual gross profit analysis
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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