Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.35 - $22.07
Work Schedule
Standard Hours
Benefits
health benefits
401(k)
Employee stock purchase plan
training and professional development
tuition and professional certification reimbursement
Cruise and travel privileges
Paid Time Off
Job Description
Princess Cruises is one of the best-known names in the cruising industry and holds the position as the world's leading international premium cruise line and tour company. Carrying millions of guests annually to hundreds of destinations worldwide, Princess offers a unique and unforgettable travel experience that combines the luxury of cruising with exceptional service and innovative vacation solutions. Under its parent company Carnival Corporation, Princess has pioneered the introduction of Medallion Class Vacations, an award-winning innovation that provides the fastest path to an effortless and highly personalized vacation experience. Princess Cruises is committed to delivering exceptional guest experiences while fostering... Show More
Job Requirements
- Legally authorized to work in the United States
- Must not require visa sponsorship
- Ability to work remotely within approved U.S. states
- Excellent phone and customer service skills
- Ability to make operational and standard decisions related to daily activities
- Proficiency in Microsoft Word, Excel, and Outlook
- Knowledge of Sabre reservation system
- Available to work holidays and scheduled shifts
- Strong communication skills verbal and written
- Commitment to company core values and professionalism
Job Qualifications
- High school diploma or equivalent
- Experience in air guest agent oversight or customer service
- Proficient in Microsoft Word, Excel, and Outlook
- Knowledge of Sabre airline reservation system including booking, ticketing, pricing, routing, and queue processing
- Excellent verbal and written communication skills
- Ability to interact effectively with travel suppliers, port agents, crew members, and management
- Strong problem-solving skills and attention to detail
- Commitment to company core values and culture
Job Duties
- Answer phone calls and chat messages regarding air issues
- Respond to e-mails and voicemails promptly
- Amend major schedule changes and perform ticketing activities such as issuance, refunds, and exchanges
- Track and fix incomplete Passenger Name Records due to missing TSA data or airfares
- Realign pricing within Passenger Name Records to collect additional payments
- Certify air tickets issued by updating ticket match exception reports
- Assign ancillary services to guests upon request
- Process guest entertainment, crew executive travel, and VIP requests
- Provide communication to port agents, hotels, and ground transportation
- Research air schedules booked for crew outside of budget
- Process last minute crew changes related to air accommodations
- Provide next port protection coverage for flight re-accommodation
- Communicate effectively with customers, co-workers, and management
- Consistently deliver on commitments to enhance customer satisfaction
- Demonstrate behaviors aligned with company core values
- Exhibit integrity, fairness and professionalism in daily conduct
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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