Worldwide Flight Services logo

Air Cargo Office Agent ORD

Chicago, IL, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Type:
Hourly
Rate:
Range $16.25 - $19.00
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Work Schedule

Rotating Shifts
Weekend Shifts
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Benefits

Daily Pay access
on the spot awards
Medical insurance
Travel Discounts
Pet insurance
Discount shopping
wellness programs
401k
Internal mobility

Job Description

Worldwide Flight Services (WFS) is a leading global provider of cargo handling and related services, operating in 164 airport locations across 18 countries on 5 continents. As a dynamic and innovative company in the aviation industry, WFS specializes in cargo, passenger, ramp handling, and technical services with a strong commitment to safety, security, and operational excellence. The company is dedicated to ensuring the timely delivery of cargo shipments and facilitating smooth business-to-customer transactions while maintaining the highest standards of compliance with air carrier and Department of Transportation regulations. With a diverse and expert team, WFS continues to grow and maintain... Show More

Job Requirements

  • HS diploma, GED or equivalent
  • must have a valid driver's license
  • must be at least 18 years of age
  • ability to work rotating shifts including weekends, holidays and days off
  • ability to lift up to 50 lbs
  • no exceptions

Job Qualifications

  • HS diploma, GED or equivalent
  • ability to read, write, fluently speak and understand the English language
  • minimum typing speed of 50 WPM
  • ability to concentrate on detail
  • ability to learn PC skills and apply knowledge

Job Duties

  • Ability to handle the stress of a fast-paced eight-hour shift
  • ability to drive all cargo handling equipment
  • prepare documentation prior to flight arrival or flight departure, review, organize, make copies and distribute accordingly
  • travel to Airport Operational Area (AOA) to meet flight upon arrival or departure of flight to retrieve or drop off flight documents
  • notify broker or freight forwarder on the Master Airway Bill (MAWB) of shipment's arrival at warehouse facility or on hold
  • provide assistance to customers arriving to retrieve their documents and freight
  • collect appropriate charges and document method of payment
  • process "Customs Out" (proof of delivery) for every transaction before the customer's departure
  • assist in completion of MAWBS for over-the-counter shipments
  • confirm all bookings are accepted
  • confirm TSA mandatory screening
  • data capture AWB information into airline system(s)
  • manifest flight based on information received from the warehouse
  • print flight manifest, cargo pallet message, deadload and NOTOC and deliver to the aircraft
  • verify post flight inventory with documents on hand
  • file maintenance of all pertinent documents and records
  • prepare various reports (Irregularity, Weekly Import and/or Export Statistics)
  • answer incoming calls and respond to emails
  • demonstrate diligence required to maintain security under the Airport Police, TSA and United States
  • retrieve import/deliver export documents to and from aircraft

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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