Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.25 - $24.25
Work Schedule
Weekend Shifts
Split Shifts
Benefits
Access to pay in advance via DailyPay app
on the spot awards
medical insurance options
Travel Discounts
Pet insurance
Discount shopping
wellness programs
401K Program
Internal mobility opportunities
Job Description
Worldwide Flight Services (WFS) is a global leader in air cargo handling, passenger services, ramp handling, and technical services operating in 164 airport locations across 18 countries on 5 continents. They pride themselves on delivering exceptional service in the logistics and aviation industries by ensuring timely and secure handling of cargo shipments, luggage, business-to-customer deliveries, and facilitating on-time flights. With a dedicated workforce, WFS fosters an environment where safety, efficiency, and superior customer service are top priorities, making them a trusted partner in the aviation sector worldwide.
The position available is for a customer service and import operations agent re... Show More
The position available is for a customer service and import operations agent re... Show More
Job Requirements
- Must be at least 18 years of age
- Must possess clean driving record and valid driver's license
- Must provide proof of legal right to work in the United States
- Must be able to lift up to 50 lbs
- Must tolerate moderate to loud levels of noise in the work environment
- Must stand for periods up to 3 hours without sitting
- Must demonstrate fitness for duty without impairment due to illegal drugs, sleep deprivation, medication, or alcohol
- Must be willing to work irregular hours and/or shifts including split-shifts, holidays, weekends, overtime, and extended hours
Job Qualifications
- High school diploma or equivalent
- Experience in customer service or import/export operations preferred
- Proficiency in English including reading, writing, speaking, and listening
- Typing skills with ability to type minimum 35 wpm
- Knowledge of basic arithmetic and mathematics
- Ability to organize and pay attention to detail
- Ability to follow instructions from supervisor or lead agent
- Strong interpersonal skills including customer service and dependability
- Ability to work effectively in a team
- Basic computer knowledge and office skills including file maintenance and multi-tasking
- Ability to obtain U.S. Customs seal and license to drive on Airport Operational Area (AOA)
Job Duties
- Prepare documentation prior to flight arrival or flight departure, review, organize, make copies and distribute accordingly
- Travel to Airport Operational Area (AOA) to meet flight upon arrival or departure of flight to retrieve or drop off flight documents
- Notify Broker or Freight Forwarder on the Master Airway Bill (MAWB) of shipment's arrival at warehouse facility or on hold
- Provide assistance to customers arriving to retrieve their documents and freight
- Collect appropriate charges and document method of payment
- Process Customs Out (proof of delivery) for every transaction before the customer's departure
- Assist in completion of MAWBS for over-the-counter shipments
- Confirm all bookings are accepted
- Confirm TSA mandatory screening
- Confirm Dangerous Goods (DG) have been checked within aircraft limits and follow specific procedure for DG shipments when received, including when shipment is abandoned by consignee
- Data capture AWB information into airline system(s)
- Manifest flight based on information received from the warehouse
- Print flight manifest, cargo pallet message, deadload and NOTOC and deliver to the aircraft
- Verify post flight inventory with documents on hand
- File maintenance of all pertinent documents and records
- Prepare various reports (Irregularity, Weekly Import and/or Export Statistics)
- Answer incoming calls and respond to emails
- Demonstrate diligence required to maintain security under the Airport Police, TSA and United States
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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