Air Cargo Customer Service Agent

San Diego, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Range $16.00 - $24.00

Work Schedule

Weekend Shifts

Split Shifts

Benefits

Access to DailyPay app for early pay

On the spot awards through Awardco Platform

Medical insurance options for full and part-time employees

Travel Discounts

Pet insurance

Discount shopping

wellness programs

401K Program

Opportunity for Internal Mobility and transfers

Job Description

Worldwide Flight Services (WFS) is a global leader in the aviation services industry, specializing in cargo handling, passenger services, ramp operations, and technical services. With an extensive presence in 164 airport locations across 18 countries and five continents, WFS has established itself as a trusted partner for airlines and logistics providers worldwide. The company is dedicated to excellence, safety, reliability, and seamless operations, ensuring that cargo shipments, luggage, and business-to-customer deliveries are handled efficiently and on time. WFS also emphasizes employee engagement and development, fostering a culture of teamwork and continuous improvement.

The available position at WFS involves playi... Show More

Job Requirements

Must be at least 18 years of age
Must possess clean driving record and valid driver's license
Must provide proof of the legal right to work in the United States

Job Qualifications

Minimum age of 18 years
Valid driver's license with clean driving record
Legal right to work in the United States
Typing skills with ability to type a minimum of 35 wpm
English proficiency including reading, writing, speaking, listening
Mental abilities including visual observation and identification, mental rotation
Strong interpersonal skills such as customer service and dependability
Work values such as responsibility, honesty, integrity
Knowledge of basic arithmetic and mathematics
Comprehension of airway bill import procedures and government regulations
Attention to detail and strong organizational skills
Ability to follow instructions from supervisor or lead agent
Ability to work as an effective team member
Ability to obtain U.S. Customs seal and license to drive on Airport Operational Area (AOA)
Office skills including file maintenance, basic computer knowledge, answering telephone quickly and ability to multi-task

Job Duties

Prepare documentation prior to flight arrival or flight departure, review, organize, make copies and distribute accordingly
Travel to Airport Operational Area (AOA) to meet flight upon arrival or departure of flight to retrieve or drop off flight documents
Notify broker or freight forwarder on the Master Airway Bill (MAWB) of shipment's arrival at warehouse facility or on hold
Provide assistance to customers arriving to retrieve their documents and freight
Collect appropriate charges and document method of payment
Process "Customs Out" (proof of delivery) for every transaction before the customer's departure
Assist in completion of MAWBs for over-the-counter shipments
Confirm all bookings are accepted
Confirm TSA mandatory screening
Confirm Dangerous Goods (DG) have been checked within aircraft limits and follow specific procedure for DG shipments when received, including when shipment is abandoned by consignee
Data capture AWB information into airline system(s)
Manifest flight based on information received from the warehouse
Print flight manifest, cargo pallet message, deadload and NOTOC and deliver to the aircraft
Verify post flight inventory with documents on hand
File maintenance of all pertinent documents and records
Prepare various reports (Irregularity, Weekly Import and/or Export Statistics)
Answer incoming calls and respond to emails
Demonstrate diligence required to maintain security under the Airport Police, TSA and United States

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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