Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
DailyPay app
on the spot awards
Medical care options
Travel Discounts
Pet insurance
Discount shopping
wellness programs
401K Program
Internal mobility and transfers
Job Description
Worldwide Flight Services (WFS) is a global leader in the air cargo and ground handling industry, operating across 164 airport locations in 18 countries on 5 continents. Our company is dedicated to delivering timely and efficient cargo shipments, luggage handling, business-to-customer deliveries, and ensuring flights operate safely and on schedule. We pride ourselves on our commitment to excellence, safety, and customer satisfaction, with specialized teams handling cargo, passenger services, ramp handling, and technical tasks. WFS is more than just a company; it's a family of professionals who work together to lead the aviation services industry through innovation, integrity, and teamwork.Show More
Job Requirements
- High school diploma or GED equivalent
- At least 1 year of experience in customer service or related field
- Ability to work varied shifts, including weekends, holidays, and nights
- Strong verbal and written communication skills
- Ability to lift and handle baggage weighing up to 50 lbs
- Basic computer proficiency, including the ability to input data and use relevant software
- Stay up to date on recurrent training as assigned
- Ability to obtain and maintain airport security badge
- Ability to read, write, and speak the English language
Job Qualifications
- High school diploma or GED equivalent
- At least 1 year of experience in customer service or related field
- Strong verbal and written communication skills
- Basic computer proficiency, including the ability to input data and use relevant software
- Ability to obtain and maintain airport security badge
- Ability to read, write, and speak the English language
- Previous experience in an airport, airline, or logistics environment is preferred
- Knowledge of ticketing, reservations, and fare calculation systems is a plus
- Experience handling lost and found procedures or baggage claims is advantageous
- Strong organizational skills and attention to detail
- Familiarity with airport regulations and procedures
- Knowledge of international shipping and airfreight documentation
- Proficiency in a second language is beneficial
- Strong conflict resolution and problem-solving abilities
Job Duties
- Make reservations, issue tickets and itineraries, and compute fares for passengers
- Handle baggage check-in, collect excess baggage charges, and provide general travel information
- Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures
- Manage arrangements for passengers holding reservations, standby travelers, and their luggage
- Determine flight close-out times and complete necessary flight documentation for accuracy
- Handle post-departure procedures, including invalidating tickets and finalizing reports
- Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items
- Process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel
- Receive and process airfreight shipments, including determining routing, computing rates, and preparing documentation for domestic and international shipments
- Maintain inventory records for airfreight shipments, ensuring accuracy in warehouse, dispatch, and delivery processes
- Ensure compliance with site security protocols and report any breaches or suspicious activities to management or through the whistleblower program
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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