Worldwide Flight Services logo

Agent Passenger Service Assistant

Job Overview

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Employment Type

Part-time
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Compensation

Type:
Hourly
Rate:
Exact $16.00
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

DailyPay
on the spot awards
Medical insurance
Travel Discounts
Pet insurance
wellness programs
401k

Job Description

Worldwide Flight Services (WFS) is a leading global provider of cargo handling, ground services, and technical support to the aviation industry. With operations at 164 airport locations across 18 countries and 5 continents, WFS plays an essential role in ensuring the smooth, efficient, and safe movement of cargo and passengers around the world. As a company dedicated to delivering excellence and superior customer service, WFS prides itself on being an industry leader that values safety, security, and operational integrity. Their broad range of services spans cargo shipments, passenger handling, ramp servicing, and technical support, providing a comprehensive suite of assistance... Show More

Job Requirements

  • High school diploma or equivalent
  • Ability to push, pull, and maneuver passengers in wheelchairs safely and effectively
  • Ability to lift and carry baggage or personal items up to 50 pounds
  • Strong customer service and interpersonal skills with the ability to communicate clearly and respectfully
  • Ability to stand and walk for extended periods throughout the work shift
  • Flexibility to work irregular hours, including nights, weekends, and holidays
  • Must pass required background check(s), security clearance, and drug screening

Job Qualifications

  • High school diploma or equivalent
  • Strong customer service and interpersonal skills with the ability to communicate clearly and respectfully
  • Previous experience in customer service, hospitality, healthcare, or airport operations preferred
  • Multilingual skills to assist diverse passenger populations preferred
  • Familiarity with TSA, FAA, or airline regulations preferred
  • Experience assisting individuals with reduced mobility or special needs preferred
  • Demonstrated ability to remain calm and professional in fast-paced or stressful environments preferred

Job Duties

  • Escort passengers in wheelchairs to and from check-in counters, security checkpoints, boarding gates, baggage claim, and airport exits
  • Assist passengers with boarding and deplaning the aircraft, coordinating with flight crews when necessary
  • Provide baggage support, including carrying, checking, and retrieving luggage as needed
  • Offer guidance and directions to airport facilities such as restrooms, dining areas, and ground transportation
  • Respond to passenger inquiries with professionalism, courtesy, and empathy
  • Ensure compliance with TSA, airline, and airport safety and security protocols
  • Remain attentive to passenger needs, prioritizing dignity, comfort, and safety at all times

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.

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