Agent, Guest Services - Part-Time
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Travel - FREE CRUISE AFTER YOUR FIRST SEASON
Reward for Referral Program
experience of a lifetime
rewards and incentives
Community service
Employee Activities
professional growth
Job Description
Holland America/Princess Alaska-Yukon Land Operations is a distinguished collaboration between Princess Cruises and Holland America Line, two of the most respected names in the cruise and tourism industry. Specializing in Alaska tourism, this partnership brings together decades of expertise and a shared commitment to environmental advocacy. Operating in the breathtaking regions of Alaska and the Yukon, the company offers guests a seamless blend of adventure, comfort, and unforgettable experiences. Whether it's sailing past majestic glaciers, enjoying the rustic charm of wilderness lodges, or observing wildlife from uniquely designed rail cars, the company ensures every journey is filled with once-in-a-lifetime memories.Show More
Job Requirements
- must pass a pre-employment background check
- must be 18 years of age to reside in company housing where available
- must be eligible to work in the United States
- dedicated to delivering excellent customer service to all guests, coworkers, and vendors
- holland america-princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., h-2b status)
Job Qualifications
- one year of experience in positions involving customer service is preferred
- proficiency in computer business applications, with working knowledge of computerized reservation systems, is preferred
- ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment
- ability to work in a fast-paced environment with multiple tasks and external influences
- ability to work independently with minimal supervision while achieving daily goals
- ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards
- ability to bend, squat, and kneel as well as lift up to 55 lbs while demonstrating a safe technique
- ability to stand/walk/work on feet for a minimum of 8 hours per day
Job Duties
- perform a variety of moderately difficult customer service tasks
- apply knowledge of company products, services, and policies to evaluate customers' needs, provide information, and resolve complaints
- coordinate guest amenity requests, reservations, and special requests
- assist with luggage and unloading as well as assist guests with delayed luggage queries
- communicate, assist with queries, and coordinate on behalf of guests, employees, management, multiple departments, and third party vendors
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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