Worldwide Flight Services, Inc. logo

Agent Airport Operations

Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Rotating Shifts
Weekend Shifts
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Benefits

Daily Pay access
on the spot awards
quality medical care options
Travel Discounts
Pet insurance
Discount shopping
wellness programs
401K with company match
Internal mobility opportunities

Job Description

Worldwide Flight Services (WFS) is a global leader in cargo and ground handling services, operating at the highest standards to ensure timely deliveries, smooth flight operations, and passenger satisfaction. Serving 164 airports across 18 countries and 5 continents, WFS specializes in cargo shipment processing, luggage handling, and business-to-customer delivery. This expansive presence makes WFS a pivotal player in the aviation services industry, with a dedicated workforce of cargo, passenger, ramp handling, and technical service experts. WFS prides itself on safety, security, and excellence, aiming to be an exceptional leader in the field with continuous innovation and attention to customer service.... Show More

Job Requirements

  • HS diploma, GED or equivalent
  • Above average interpersonal and communication skills
  • Must be able to work under pressure
  • Must be able to work alone and use independent judgement
  • Capable of handling multiple tasks simultaneously
  • Ability to read, write, fluently speak and understand the English language

Job Qualifications

  • High school diploma, GED or equivalent
  • Strong interpersonal and communication skills
  • Ability to work independently and use judgment
  • Experience working under pressure
  • Ability to handle multiple tasks simultaneously
  • Fluency in English reading, writing and speaking
  • Attention to detail
  • Ability to learn and use PC applications
  • Legible writing skills to complete forms and paperwork
  • Familiarity with personal computer software
  • Regular and timely attendance

Job Duties

  • Monitor inbound and outbound flight activity including computer data input and manual revisions
  • Prepare daily reports on arrivals and departures including FIDS updates and inputting schedule and gate changes
  • Coordinate with departments and contractors for emergencies and fuel stops at the terminal
  • Manage gate control and assign gates for charter flights
  • Notify Sky Caps for special requests such as wheelchairs
  • Prepare and collect data via two-way radios and other communication tools
  • Update schedules as needed to meet aircraft requirements
  • Maintain records of aircraft, flights serviced, and services performed
  • Monitor computers, phones, and surveillance cameras
  • Complete customer billing documents when necessary
  • Comply with WFS site security procedures
  • Observe staff, security contractors, and visitors for security purposes
  • Report security breaches, suspicious activity, or non-compliance to management or through the whistleblower program

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location