Job Overview
Compensation
Type:
Hourly
Rate:
Exact $16.50
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Paid Time Off
Job Description
The Passenger Service Agent position is with an airline or airport service company focused on providing exceptional customer experience to passengers using commercial and charter flight services. This company values attentiveness and responsiveness to customers' needs, ensuring a seamless travel process from ticket purchasing to boarding and assistance during the flight preparation phases. Working as a Passenger Service Agent involves a dynamic role within the airline industry that requires flexibility, excellent communication skills, and the ability to work under various schedules including days, nights, weekends, and holidays. The operational hours are subject to change based on flight schedules, and the... Show More
Job Requirements
- Must be able to work a flexible schedule including nights, weekends, and holidays
- Hours will vary based upon flight schedules
- Number of weekly hours may increase or decrease due to seasonal flight changes
- Must be available to work varied hours, including swing and graveyard shifts, plus weekends and holidays
- Must be well-groomed and physically fit
- Must pass a ten year background check and pre-employment drug test
- Must have authorization to work in the U.S. as defined in the Immigration Act of 1986
- Able to attend required training
- Driver's license required
- Customer service experience of 1 year preferred
- English language preferred
Job Qualifications
- Excellent communication skills
- Able to read and write English
- Bilingual skills a plus
Job Duties
- Process customer tickets, check baggage, monitor carry-on baggage for size and quantity, assign seats
- Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
- Handle denied boarding situations, solicit volunteers, accommodate customers, provide hotel, meal, and taxi vouchers when appropriate
- Ensure FAA, airline, and airport regulations are followed
- Enforce safety and security measures and protect sensitive zones
- Assist customers with special needs, such as customers who need assistance in boarding
- Bring wheelchair passengers from the ticket counter to the gates and from the gates to the baggage service
- Completely clean and search an aircraft
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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