Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.50 - $1.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k
Paid vacation
Discounted parking
Free Employee Meals
Hotel and restaurant discounts
Job Description
AHC Hospitality is a well-established hospitality company known for managing a diverse portfolio of hotels, restaurants, and resorts. They operate boutique and luxury properties such as the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, and Courtyard by Marriott Downtown, offering a broad range of experiences tailored to meet different guest preferences and expectations. AHC Hospitality prides itself on delivering exceptional guest experiences at every touchpoint, whether it is hosting large conferences, serving individual guests in a restaurant setting, or creating inviting and comfortable environments within their properties. The company emphasizes growth and development for its employees,... Show More
Job Requirements
- Must be able to stand for 8 hours
- Proficient verbal and written communication required
- Proficiency using the Microsoft Office Suite
- Familiarity with guest satisfaction systems like Medallia
- High school diploma or equivalent
- Related experience required
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
Job Qualifications
- High school diploma or equivalent required
- Related experience in hospitality required
- Proficient verbal and written communication
- Proficiency using the Microsoft Office Suite
- Familiarity with guest satisfaction systems like Medallia
- Sales force/GXP system knowledge preferred
- Hospitality degree preferred
Job Duties
- Operate Marriott International FSPMS Property Management System
- Check-in and checkout large volume of guests
- Manage phone calls from guestrooms/outside lines
- Follow cash handling/banking outlined by accounting
- Take ownership to resolve guest concerns at first contact
- Attend departmental meetings
- Follow AHC handbook policies and standard operating procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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