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Agency Receptionist - 61155695
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $37,200.00 - $48,300.00
Work Schedule
Standard Hours
Benefits
annual leave
sick leave
Health Insurance
Retirement Plan
Paid holidays
Employee assistance program
Professional development opportunities
Job Description
The South Carolina Office of Resilience is a government agency dedicated to promoting community wellbeing and sustainability through proactive measures, policies, and programs that support resilience against environmental, social, and economic challenges. Known for its commitment to public service and community development, the Office operates within the state government framework, focusing on creating safer, stronger, and more adaptable communities throughout South Carolina. The Office is recognized for its dedication to equal employment opportunities, providing a workplace culture rooted in respect, diversity, and professionalism. Employees at the Office of Resilience benefit from comprehensive state benefits, including 15 days of annual and... Show More
Job Requirements
- A high school diploma or equivalent
- Related clerical, receptionist, or customer service experience
- Knowledge of front office and reception procedures
- Knowledge of customer service principles and professional etiquette
- Ability to communicate clearly and courteously with diverse audiences
- Ability to exercise sound judgment and discretion
- Ability to manage multiple tasks in a fast-paced environment
- Ability to follow security and safety procedures
- Basic proficiency in Microsoft Office (Outlook, Word, Teams)
- Ability to maintain confidentiality of sensitive information
Job Qualifications
- High school diploma or equivalent
- Related clerical, receptionist, or customer service experience
- Knowledge of front office and reception procedures
- Knowledge of customer service principles and professional etiquette
- Ability to communicate clearly and courteously with diverse audiences
- Ability to exercise sound judgment and discretion
- Ability to manage multiple tasks in a fast-paced environment
- Basic proficiency in Microsoft Office (Outlook, Word, Teams)
- Ability to maintain confidentiality of sensitive information
- Experience working in a government or public-facing environment preferred
- Experience operating multi-line phone systems preferred
- Experience with visitor management or badge systems preferred
Job Duties
- Serves as the primary point of contact for all visitors, vendors, and guests
- Greets, screens, and directs visitors in a professional and courteous manner
- Verifies visitor identification and issues visitor badges in accordance with agency access control procedures
- Maintains accurate visitor logs and ensures compliance with building security protocols
- Monitors lobby activity and reports suspicious or unusual behavior to appropriate personnel
- Coordinates with agency leadership and/or building security regarding visitor access
- Answers and routes high-volume incoming telephone calls using a multi-line system
- Responds to general email inquiries and directs correspondence appropriately
- Provides accurate information regarding agency services and directs inquiries to appropriate staff
- Maintains a clean, organized, and professional reception area
- Receives, sorts, and distributes incoming mail and deliveries
- Performs light clerical duties directly related to front office operations such as copying, scanning, filing
- Assists with maintaining front office supply inventory
- Follows established safety, evacuation, and emergency response procedures
- Exercises sound judgment when addressing disruptive visitors or sensitive situations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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