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Afternoon/Evening Hotel Valet Attendant - The Otis and AC Hotel Austin
Job Overview
Employment Type
Temporary
Hourly
Compensation
Hourly
Range $12.00 - $14.00
Work Schedule
Flexible
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a reputable company specializing in valet parking and guest services, catering primarily to hotel properties and other hospitality venues. With a strong commitment to delivering exceptional customer experiences, Towne Park operates with a focus on professionalism, safety, and efficiency. The company emphasizes competitive and fair compensation and provides its employees with opportunities to grow within the business, all while enhancing guest satisfaction through high-quality services. Towne Park offers a supportive work environment where team members are empowered to deliver outstanding guest interactions and maintain a safe, organized parking operation.
This job opportunity is for the ... Show More
This job opportunity is for the ... Show More
Job Requirements
- High school diploma or GED
- Valid driver’s license for the state being applied to or nearby commutable state
- One month of related experience and/or training or equivalent education and experience
- Ability to read and write standard English
- Basic math skills
- Customer service knowledge
- Ability to perform physical tasks such as lifting up to 100 pounds
- Availability for afternoon and evening shifts
- Ability to work outdoors in varying weather conditions
- Ability to operate a vehicle safely
Job Qualifications
- High school diploma or general education degree (GED)
- Must hold a valid driver’s license for the applicable state or within commutable distance
- One month related experience and/or training or equivalent combination of education and experience
- Knowledge of customer and personal service principles and processes
- Ability to read, write, and comprehend simple English instructions and correspondence
- Ability to present information effectively in one-on-one and small group situations
- Basic math skills including addition, subtraction, multiplication, and division with American money
- Understanding of 24-hour and military time systems
- Understanding of applicable rates and time-based calculations
- Ability to perform parallel parking
- Ability to operate a manual transmission is highly desirable
Job Duties
- Maintain pleasant, friendly and professional demeanor with all guests, co-workers, and clients
- Acknowledge and greet guests within five feet using guest last names
- Use appropriate salutations and welcome guests to the location
- Practice proper phone etiquette as per company standards
- Park and retrieve vehicles cautiously and safely
- Assist guests with bell services and luggage storage, including delivery and pick up
- Open all vehicle and hotel doors for guests
- Provide guests with directions, taxi services, reservations and answer inquiries
- Provide information about outlets, meeting rooms, amenities and main attractions
- Deliver messages, items, or guest amenities as requested
- Shuttle guests to approved locations
- Explain parking rates and retrieval procedures upon guest arrival
- Issue claim checks after receiving keys and collect claim checks before issuing keys
- Complete and maintain all ticket information including key tags, guest folios, vehicle locations, damage surveys and claim check receipts
- Calculate and collect revenue for parking when needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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