Afterhours Corporate Travel Counselor
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $46,200.00 - $85,800.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Retirement Plan
Parental leave
Paid Time Off
Adoption assistance
Wellbeing resources
Job Description
Amex GBT, short for American Express Global Business Travel, is a leading corporate travel management company that empowers organizations to use travel as a force for good. The company is dedicated to helping clients succeed in their business travel needs while maintaining a strong commitment to sustainability, inclusiveness, and innovation. Amex GBT is renowned for its collaborative culture that values every colleague's voice, fostering an environment where teamwork and personal growth thrive alongside business objectives. Operating on a global scale, the company supports a diverse workforce where ideas and perspectives contribute to better customer service solutions and impactful travel experiences.... Show More
Job Requirements
- High school diploma or equivalent
- previous corporate travel experience
- knowledge of fares and ticketing rules
- ability to work flexible shifts including nights, weekends, and holidays
- strong communication skills
- proficiency with Global Distribution Systems preferred
- reliable internet connection for remote work
- ability to multitask using multiple computer applications
- attention to detail and problem-solving ability
- willingness to collaborate and receive feedback
Job Qualifications
- Previous experience as a corporate travel counselor
- understanding of fares and ticketing rules for car, air, and hotel reservations
- passion for excellence in corporate client service
- proficiency in Native Sabre is preferred but not required
- basic computer navigation skills with ability to multitask
- professional communication skills both written and verbal
- attention to detail
- problem-solving skills with ability to resolve client issues independently
- teamwork orientation and openness to feedback
Job Duties
- Arrange and book domestic and international business travel for global VIP clients in multiple modes including air, ground, rail, and lodging
- Use various Global Distribution Systems such as Native Sabre and Amadeus to manage bookings
- Communicate effectively with customers through phone and email
- Act as a trusted consultant by proactively offering additional travel services in line with client travel policies
- Provide creative solutions for emergent travel situations to care for high priority clients
- Collaborate individually and as part of a team to meet customer satisfaction, call adherence, and service metrics
- Manage travel needs during any shift including days, nights, weekends, and holidays
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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