Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Type:
Salary
Rate:
Range $40,500.00 - $65,600.00
Work Schedule
Flexible
Weekend Shifts
Benefits
flexible schedule
Ability to cross-train
Free admission to Adventureland Theme Park/Waterpark
Invitations to exclusive company-sponsored host events
Team member discounts
Paid Time Off
employee recognition programs
Job Description
Herschend Enterprises, founded 75 years ago by the Herschend family, began with a magical discovery deep within an Ozark Mountain cave. Over the decades, it has grown into the largest family-owned themed attractions company in the United States, boasting 49 unique attractions and immersive experiences that captivate audiences worldwide. These attractions range from amusement parks to aquariums and live entertainment venues, all intricately designed to delight guests and provide memorable family experiences.
Adventureland Park, one of Herschend's premier theme parks, is now looking to hire a Food & Beverage (F&B) Supervisor to oversee the operations of multiple food and bever... Show More
Adventureland Park, one of Herschend's premier theme parks, is now looking to hire a Food & Beverage (F&B) Supervisor to oversee the operations of multiple food and bever... Show More
Job Requirements
- Must be at 18 years of age to comply with Iowa child labor laws
- Ability to work flexible schedule, including evenings, weekends, and holidays
- Must have reliable transportation to and from your scheduled shift
- Ability to comply with all uniform policies
- Must possess safety-oriented mindset and understand the importance of complying with all state, and local food preparation and serving regulations
- Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
- Must be able to speak with guests directly when other F&B leadership is not present
- Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment
- Must possess strong written and verbal communication skills
- Must possess strong attention to detail and problem-solving abilities
- Ability to stand, walk, and remain on feet for majority of the workday
- Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
- Ability to withstand heat and humidity from the food preparation equipment
- Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
Job Qualifications
- No education requirements for this position
- 1+ years of previous work experience in food service, quick service, or restaurant setting
- 1+ previous supervisory experience a plus, preferably in a food or restaurant setting
- Previous amusement park, theme park, or waterpark experience a plus
- Ability to read, write, and speak fluent English
- Spanish or other bilingual language skills are a plus
- Previous experience with Point of Sale (POS) technology and PCI compliance a plus
- Strong written and verbal communication skills
- Strong attention to detail and problem-solving abilities
- Exceptional customer service skills with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner.
Job Duties
- Supervise the daily operations of the F&B team and any other assigned departments
- Lead by example, attitude, and as a representation of Adventureland's core values
- Act as an approachable mentor and coach to all assigned hosts
- Become knowledgeable of performing the essential duties of all assigned F&B positions and backfill these positions when needed
- Participate in all aspects of supervision of assigned hosts, including hiring, orientation, training, performance coaching, and discipline
- Ensure that all required meal and other breaks are being given in accordance with Iowa law
- Assist with team scheduling and timekeeping activities
- Welcome all guests with a smile and positive attitude
- Perform opening and closing procedures of assigned unit(s) including food preparation and cleanup
- Practice, teach and enforce proper food safety guidelines adhering to company policy and state/local Health Department requirements
- Maintain all alcohol safety practices when applicable
- Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests
- Handle and resolve escalated guest concerns and criticisms with a positive attitude to deescalate
- Oversee quality controls and production of food items
- Manage inventory, focusing on portion and waste controls
- Interface with warehouse on product and supply needs
- Interface with maintenance on all equipment or physical plant needs
- Perform all other duties assigned by leadership.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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