Job Overview
Employment Type
Part-time
Compensation
Type:
Salary
Rate:
Range $40,500.00 - $65,600.00
Work Schedule
Flexible
Benefits
flexible schedule
Ability to cross-train and learn unique skills across various departments
Free admission to Adventureland Theme Park/Waterpark and select Entertainment parks on your days off
Invitations to exclusive company-sponsored host events throughout the season
Job Description
Herschend Enterprises is a distinguished family-owned company with a rich legacy spanning 75 years. Rooted in the discovery of wonder deep within an Ozark Mountain cave, the Herschend family set out on a mission to share magical and immersive experiences with guests from around the world. Today, Herschend stands as the largest family-held themed attractions company, operating 49 leading attractions and immersive experiences globally. Across their diverse brands, a singular purpose unites them all: Bringing Families Closer Together by Creating Memories Worth Repeating. This purposeful mission is brought to life daily by dedicated hosts who embody what Herschend calls Heartspitality... Show More
Job Requirements
- Must be at 18 years of age to comply with Iowa Child Labor Laws
- Ability to work flexible schedule, including evenings, weekends, and holidays
- Must have reliable transportation to and from your scheduled shift
- Ability to comply with all uniform policies
- Must possess safety-oriented mindset and understand the importance of complying with all state and local food preparation and serving regulations
- Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
- Must be able to speak with guests directly when other F&B leadership is not present
- Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment
- Must possess strong written and verbal communication skills
- Must possess strong attention to detail and problem-solving abilities
- Previous experience with Point of Sale (POS) technology and PCI compliance a plus
Job Qualifications
- No education requirements for this position
- 1+ years of previous work experience in food service, quick service, or restaurant setting
- 1+ previous supervisory experience a plus, preferably in a food or restaurant setting
- Previous amusement park, theme park, or waterpark experience a plus
- Ability to read, write, and speak fluent English
- Spanish or other bilingual language skills are a plus
Job Duties
- Supervise the daily operations of the F&B team and any other assigned departments
- Lead by example, attitude, and as a representation of Adventureland score values
- Act as an approachable mentor and coach to all assigned hosts
- Become knowledgeable of performing the essential duties of all assigned F&B positions and backfill these positions when needed
- Participate in all aspects of supervision of assigned hosts, including hiring, orientation, training, performance coaching, and discipline
- Ensure that all required meal and other breaks are being given in accordance with Iowa law
- Assist with team scheduling and timekeeping activities
- Welcome all guests with a smile and positive attitude
- Perform opening and closing procedures of assigned units including food preparation and cleanup
- Practice, teach and enforce proper food safety guidelines adhering to company policy and state/local Health Department requirements
- Maintain all alcohol safety practices when applicable
- Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests
- Handle and resolve escalated guest concerns and criticisms with a positive attitude to deescalate
- Oversee quality controls and production of food items
- Manage inventory, focusing on portion and waste controls
- Interface with warehouse on product and supply needs
- Interface with maintenance on all equipment or physical plant needs
- Perform all other duties assigned by leadership
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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