Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $59,600.00 - $94,700.00
Work Schedule
Flexible
On-call
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
OTH Hotels Resorts is a distinguished hospitality company known for its unique approach to service, emphasizing genuine, warm, and human interactions rather than scripted protocols. Operating in the competitive hotel and resort industry, OTH Hotels Resorts has built a reputation for delivering exceptional and personalized guest experiences across its properties. The company values authenticity and a culture rooted in the philosophy of "Unscripted Hospitality," which inspires team members to engage actively and empathetically with guests and colleagues alike. With a passionate commitment to elevating service standards and fostering a supportive workplace, OTH Hotels Resorts attracts hospitality professionals looking to grow... Show More
Job Requirements
- Bachelor's degree in hospitality management or related field preferred
- Minimum of 3 years of hotel management experience
- Proven leadership and team development skills
- Excellent communication and interpersonal skills
- Ability to analyze financial reports and manage budgets
- Strong problem-solving and conflict resolution abilities
- Willingness to work flexible hours including nights, weekends, and holidays
- Familiarity with property management and operational software systems
Job Qualifications
- 3-5 years of management experience preferably in hotel operations
- Skilled in coaching, motivating, and empowering teams
- Strong decision-making abilities and a commitment to operational excellence
- Proficient in property management systems, operational reporting, and communication tools
- Authentic, approachable, and committed to building meaningful relationships with guests and team members
- Organized and detail-driven
- Calm under pressure and confident in handling guest concerns or unexpected challenges
- Flexible and responsive with availability for evenings, weekends, holidays, or on-call needs
Job Duties
- Oversee daily hotel operations to ensure exceptional service and guest satisfaction across all departments
- Lead, mentor, and develop department managers and supervisors, fostering a culture of teamwork and empowerment
- Monitor financial performance, including budgeting, forecasting, labor management, and cost controls
- Ensure compliance with brand standards, company policies, and regulatory requirements
- Partner with Sales, Revenue Management, and the Front Office to maximize occupancy, ADR, and overall profitability
- Respond to guest concerns with empathy and urgency, resolving issues in a way that reinforces our hospitality philosophy
- Maintain a visible presence throughout the property, engaging with guests, supporting team members, and elevating service moments
- Drive operational improvements by analyzing performance data, reviewing guest feedback, and implementing action plans
- Support hiring, onboarding, and training initiatives to ensure a high-performing and engaged workforce
- Champion a safe, clean, and well-maintained environment for guests and employees
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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