Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $22.00
Work Schedule
Day Shifts
Benefits
competitive compensation
merit-based pay increases
Professional growth opportunities
401k with 5% company match
Flexible PTO package
Paid holidays
Wellbeing days
Medical insurance
Dental Insurance
Vision Insurance
Employee assistance program
collaborative work environment
Job Description
Sandstone Care is a reputable behavioral health organization based in Denver, Colorado, dedicated to providing comprehensive and compassionate care to individuals struggling with substance use and mental health disorders. Established with a mission to deliver high-quality treatment programs, Sandstone Care offers a variety of services encompassing detoxification, residential treatment, partial hospitalization programs (PHP), and intensive outpatient programs (IOP). The company prides itself on fostering an inclusive, supportive, and client-centered environment that prioritizes the wellbeing of both clients and their families. Sandstone Care is known for its commitment to diversity, equity, and inclusion, ensuring that all individuals receive respectful and unbiased... Show More
Job Requirements
- High school diploma or equivalent
- proficiency in computer systems such as CRM, billing software, medical health records, Microsoft Office Suite
- typing speed of 50+ words per minute
- previous experience in a call center, medical office, or similar environment preferred
- ability to handle multiple tasks simultaneously
- excellent communication skills
- ability to follow policies and procedures
- emotional stability and sound judgment
- willingness to work onsite in Denver, CO with potential hybrid option after 90 days
- Sunday through Thursday availability from 6:00am to 2:30pm
Job Qualifications
- High school diploma or equivalent
- proficient in using computer systems including CRM (Salesforce), billing software, medical health records, and Microsoft Office Suite
- ability to type 50+ words per minute while maintaining professional conversation
- previous experience in a call center, medical office, or related environment preferred
- experience in substance abuse treatment settings (detox, residential, PHP, IOP) is a plus
- excellent communication and interpersonal skills
- detail-oriented and able to multitask effectively
- strong sense of responsibility and teamwork
- ability to remain calm and focused under pressure
Job Duties
- Answer non-admissions and admissions-related phone calls, chat messages, and faxes
- Route inquiries to the appropriate department or person and follow up as needed to ensure timely responses
- Follow established workflows to process and document ICPC (Interstate Compact for Juveniles) requests
- Perform data entry tasks, including completing scorecards and maintaining organized digital records
- Work closely with team members across various departments to foster cooperation and efficiency
- Participate in weekly team meetings and maintain positive working relationships with colleagues
- Follow Sandstone Care's policies and procedures to ensure compliance and quality
- Develop and maintain strong relationships with families, referral agencies, and community resources
- Exercise sound judgment and emotional stability, especially in challenging situations
- Assist with additional tasks as assigned to support the admissions department
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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