Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $22.00
Work Schedule
Day Shifts
Benefits
competitive compensation
merit-based pay increases
401k with 5% company match
Flexible Paid Time Off
Paid holidays
Wellbeing days
Medical insurance
Dental Insurance
Vision Insurance
Employee assistance program
Professional growth opportunities
collaborative work environment
Job Description
Sandstone Care is a reputable behavioral health organization based in Denver, Colorado, dedicated to providing comprehensive and compassionate care for individuals facing substance abuse and mental health challenges. The company is known for its commitment to high-quality behavioral health services, fostering an environment that supports both clients and employees alike. Sandstone Care operates various treatment programs including detox, residential, partial hospitalization (PHP), and intensive outpatient programs (IOP), ensuring a holistic approach to recovery and wellness. With a strong focus on collaboration, integrity, and client-centered care, Sandstone Care maintains a supportive community of therapists, staff, and administrators that work together to... Show More
Job Requirements
- High school diploma or equivalent
- Proficient in computer systems including CRM, billing software, medical health records, and Microsoft Office Suite
- Ability to type 50+ words per minute
- Previous experience in call center, medical office, or similar environment preferred
- Experience in substance abuse treatment is a plus
- Strong communication skills
- Ability to handle multiple tasks simultaneously
- Emotional stability and sound judgment
- Adherence to company policies and procedures
Job Qualifications
- High school diploma or equivalent
- Proficient in computer systems including CRM (Salesforce), billing software, medical health records, and Microsoft Office Suite
- Ability to type 50+ words per minute while maintaining professional conversation
- Previous experience in call center, medical office, or similar environment preferred
- Experience in substance abuse treatment settings (detox, residential, PHP, IOP) is a plus
- Excellent communication and customer service skills
- Detail-oriented with ability to multitask in fast-paced environment
Job Duties
- Answer non-admissions and admissions-related phone calls, chat messages, and faxes
- Route inquiries to appropriate department or person and follow up as needed
- Process and document Interstate Compact for Juveniles (ICPC) requests following established workflows
- Perform data entry tasks including completing scorecards and organizing digital records
- Collaborate with team members across departments and participate in weekly meetings
- Follow Sandstone Care policies and procedures to ensure compliance and quality
- Develop and maintain relationships with clients, families, and community resources
- Exercise emotional stability and sound judgment in challenging situations
- Assist with additional duties as assigned to support admissions and organization success
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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