Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $23.00 - $25.13
Work Schedule
Flexible
Benefits
Complimentary zoo tickets
Annual zoo membership
Paid vacation
Paid sick leave
paid holiday
Paid personal holiday
403(b) Retirement Plan
Free staff parking
Employee assistance program
Job Description
Woodland Park Zoo is a renowned zoological park located in Seattle, Washington, dedicated to wildlife conservation and education. As an institution, the zoo attracts more than 1.3 million visitors annually, making it a vibrant hub for wildlife enthusiasts, families, and tourists. This zoo is more than just a place to see animals; it serves as a platform to inspire people to prioritize conservation in their everyday lives. Upholding the mission "To save wildlife and inspire everyone to make conservation a priority in their lives," Woodland Park Zoo fosters a culture centered on education, engagement, and environmental stewardship.
The zoo... Show More
The zoo... Show More
Job Requirements
- High school diploma or equivalent
- One year certificate from an accredited college or technical school or one to two years of guest/customer service experience or an equivalent combination of education and experience
- Strong cash handling skills
- Ability to work a seasonal, non-standard/flexible schedule including weekends, evenings, holidays, and special events
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to write simple correspondence
- Ability to effectively present information one-on-one and in small group situations
- Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Knowledge and experience with Microsoft Office and basic computer skills
- Possess a professional and positive attitude in a stressful environment
- Enjoy working with and serving diverse clientele
- Live and work in Washington State
- Be at least 18 years old
Job Qualifications
- One year certificate from an accredited college or technical school
- One to two years of guest/customer service experience
- An equivalent combination of education and experience
- Strong cash handling skills
- Ability to work a seasonal, non-standard/flexible schedule including weekends, evenings, holidays, and special events
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to write simple correspondence
- Ability to effectively present information one-on-one and in small group situations
- Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals
- Knowledge and experience with Microsoft Office and basic computer skills
- Possess a professional and positive attitude in a stressful environment
- Enjoy working with and serving diverse clientele
- Successful applicants must live and work in Washington State
- Applicants must be at least 18 years old
Job Duties
- Perform day-to-day operations of on-grounds paid experience locations such as greeting and directing visitors, assisting guests with questions or complaints, promoting and selling zoo products and experiences, and maintaining an appropriate work area
- Provide information to the public in person or on the phone, including but not limited to zoo hours, prices/fees, regulations, programs, exhibits, special events, classes, directions, lost and found items, and the zoo animals
- Provide on-grounds customer service presence
- Rectify visitor disputes, complaints, and issues or escalate to lead if appropriate
- Interact with and assist visitors of all ages, expedite visitor entry, establish queuing lines, and help with crowd control in a customer friendly manner
- Operate cash registers or point of sale (POS) terminals, handle payment exchanges, maintain a cash drawer, and complete daily paperwork
- Rent and maintain strollers, wagons, wheelchairs, and umbrellas
- clean equipment after use
- Facilitate operations of on-grounds paid experiences such as carousel, public animal encounters, and travelling exhibits
- Promote and sell zoo products and experiences
- Set-up, organize, and arrange any necessary equipment or program items
- Support zoo policies in a professional manner
- Ensure a safe environment for visitors, staff and volunteers
- monitors key areas and entrances and reports safety concerns to a supervisor in a timely fashion
- Communicate on-site issues or ideas for improvements regarding customer service, personnel, policy or other related areas
- Maintain all assigned workspaces by keeping them clean and organized
- Perform breaks if necessary and assists other Admissions units with related projects
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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