Admissions Assistant Manager for Communications, Customer Service, & Events
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $47,888.00
Work Schedule
Standard Hours
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Tuition Assistance
flexible scheduling
Job Description
The University of Arkansas at Little Rock (UA Little Rock) is a metropolitan research university located in Little Rock, Arkansas. With a strong commitment to delivering accessible, quality education, UA Little Rock serves more than 8,900 students through a variety of flexible learning options and unparalleled internship experiences. The institution thrives as a dynamic driving force within the city and has established itself as a major contributor to research, technology transfer, economic development, and job creation in the region. UA Little Rock's mission as a metropolitan research university emphasizes preparing students to become innovators and responsible leaders in their respective... Show More
Job Requirements
- Bachelor's degree
- Two years of relevant higher education work experience
- Ability to work flexible hours including evenings and weekends as needed
- Effective interpersonal and communication skills
- Ability to supervise and mentor staff and student leaders
- Availability to work Monday through Friday 8:00 am to 5:00 pm
- Legal authorization to work in the United States
- Passing required pre-employment background checks including criminal, financial credit, and sex offender registry
- Ability to perform physical activities such as sitting, talking, standing, walking, lifting
- Commitment to diversity and inclusivity
Job Qualifications
- Bachelor's degree plus two years of relevant higher education work experience
- Master's degree preferred
- Experience with Banner, Slate, and Workday
- Knowledge of student development theories, student transition, and leadership development models
- Ability to teach in classroom or workshop settings
- Strong counseling and research skills
- Understanding of higher education administration, personnel and fiscal management
- Multicultural and diversity sensitivity
- Event planning, programming, and management skills
- High ethical standards
- Ability to participate in related professional associations
Job Duties
- Oversee the development and implementation of comprehensive orientation experiences for new freshman, transfer, online, and nontraditional student populations including scheduling and confirming attendance
- Assist in the development and execution of all on-campus recruitment events including Discover, Experience, Transfermation, and Orientation
- Assist the Communications, Customer Service, and Events Manager in developing communication plans for new student recruitment and on-campus events
- Oversee the leadership development and growth of students by recruiting, selecting, training, supervising, and mentoring student leaders
- Serve as a department liaison to the university community including academic colleges, faculty, departments, and students
- Assist in the development and management of publications and communication plans
- Serve as an advocate for first-year, new transfer, and transitional students
- Provide comprehensive customer service in a high volume, fast-paced environment resolving most issues on the spot and referring students appropriately in person, phone, email, and other platforms
- Collaborate with enrollment services and related departments to develop and explain policies and procedures to students
- Anticipate students' needs by considering the enrollment cycle and proactively address concerns and barriers
- Supervise a Customer Service Specialist who manages the main university line
- Hire, train, and supervise multiple student assistants or extra labor for customer service and information dissemination
- Serve on university committees as appropriate
- Assist with assessment and evaluation of programs and prepare reports
- Oversee fiscal management of orientation resources
- Work regular business hours Monday through Friday 8:00 am to 5:00 pm and attend conferences, trainings, evenings, and weekends as needed
- Perform additional duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Jobs By Filter