Administrative Support – Receptionist / Mail & File Management - U.S. Trade and Development Agency
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.00 - $30.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Commuter Benefits
employee wellness program
Job Description
The U.S. Trade and Development Agency (USTDA) is a government agency dedicated to advancing economic development and global trade by funding project preparation activities, linking U.S. businesses to export opportunities, and supporting sustainable infrastructure development in emerging markets. The agency operates from its headquarters where it fosters partnerships between American businesses and international partners, promoting job creation and economic growth both domestically and abroad. USTDA embodies a mission-focused federal environment where professionalism, operational excellence, and commitment to service are paramount.
The Administrative Support - Receptionist / Mail & File Management position at the USTDA Information Resource Center (IRC) a... Show More
The Administrative Support - Receptionist / Mail & File Management position at the USTDA Information Resource Center (IRC) a... Show More
Job Requirements
- High school diploma required
- Associate or bachelor's degree preferred
- 2-4 years of experience in administrative, receptionist, or mailroom support preferably within a federal government or contractor environment
- Experience handling mail distribution, courier services, or records filing processes
- Proficiency in Microsoft Office 365 (Word, Excel, Outlook, Teams)
- Familiarity with records management systems, scanners, and multifunction printers
- Ability to use and manage office phone systems, intercoms, and building access controls
- Experience working in a secure federal or professional office environment preferred
- Excellent verbal and written communication skills
- Strong customer service orientation with a professional, courteous demeanor
- Highly organized, reliable, and detail-oriented
- Ability to multitask in a fast-paced environment and maintain composure under pressure
Job Qualifications
- High school diploma required
- Associate or bachelor's degree preferred
- 2-4 years of experience in administrative, receptionist, or mailroom support preferably within a federal government or contractor environment
- Experience handling mail distribution, courier services, or records filing processes
- Proficiency in Microsoft Office 365 (Word, Excel, Outlook, Teams)
- Familiarity with records management systems, scanners, and multifunction printers
- Ability to use and manage office phone systems, intercoms, and building access controls
- Experience working in a secure federal or professional office environment preferred
- Excellent verbal and written communication skills
- Strong customer service orientation with a professional, courteous demeanor
- Highly organized, reliable, and detail-oriented
- Ability to multitask in a fast-paced environment and maintain composure under pressure
Job Duties
- Serve as the primary receptionist for the U.S. Trade and Development Agency
- Greet visitors, verify credentials, and ensure adherence to USTDA security and access protocols
- Answer and route incoming calls, take detailed messages, and ensure timely communication with agency staff
- Provide general information to visitors and direct them to the appropriate office or meeting location
- Coordinate visitor access with building security and maintain sign-in logs
- Maintain an organized and professional front desk and lobby area at all times
- Manage all incoming and outgoing mail, packages, and courier deliveries for the agency
- Log, sort, and distribute mail to appropriate offices in accordance with agency mail procedures
- Prepare outgoing correspondence and ensure proper postage and courier tracking
- Coordinate scheduled pickups and deliveries with carriers such as USPS, FedEx, and UPS
- Maintain mail and package tracking logs to ensure accountability and timely delivery
- Support the Information Resource Center and Records Custodian in maintaining agency files and document organization
- Assist with the filing, scanning, labeling, and archiving of paper and electronic documents
- Maintain physical file rooms, ensuring documents are properly stored and retrievable
- Track and log document movements, ensuring compliance with USTDA records management procedures and NARA guidelines
- Support periodic file audits, inventories, and disposition reviews
- Assist in retrieving and preparing records for FOIA requests, audits, and internal reviews
- Monitor and order office supplies, mailroom materials, and front-desk equipment as needed
- Assist with scheduling conference rooms or coordinating visitor logistics for agency events
- Provide clerical support such as photocopying, scanning, and document preparation
- Support the agency's Business Center operations by managing supplies, ensuring cleanliness, and reporting facility issues
- Assist with agency onboarding by preparing workspace materials and distributing welcome packages
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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