Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $19.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee assistance program
Job Description
The hiring establishment is a healthcare facility specializing in providing comprehensive medical services to a diverse patient population. This healthcare provider is committed to delivering high-quality care with a focus on patient-centered service and operational efficiency. The establishment values professionalism, empathy, and effective communication, ensuring that every patient interaction contributes to a positive and supportive environment. The company operates a busy front desk that serves as the initial point of contact for patients, visitors, and staff, making the role of the Administrative Assistant crucial to maintaining smooth day-to-day operations within the facility.
The Administrative Assistant (AA) plays an int... Show More
The Administrative Assistant (AA) plays an int... Show More
Job Requirements
- High school diploma or equivalent
- 1-3 years office experience in a health care setting preferred
- Previous customer service experience preferred
- Must be able to effectively communicate with customers both in person and over the telephone
- Must have understanding of basic medical terminology
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
- Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's
- Ability to perform these operations using units of American money and weight measurement, volume, and distance
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Ability to deal with problems involving several concrete variables in standardized situations
- Basic computer skill
Job Qualifications
- High school diploma or equivalent
- 1-3 years office experience in a health care setting preferred
- Previous customer service experience preferred
- Must be able to effectively communicate with customers both in person and over the telephone
- Must have understanding of basic medical terminology
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
- Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's
- Ability to perform these operations using units of American money and weight measurement, volume, and distance
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Ability to deal with problems involving several concrete variables in standardized situations
- Basic computer skill
Job Duties
- Stand and greet all patients as they arrive in a friendly, courteous, and professional manner
- Demonstrate and maintain a working knowledge of customer service principles and departmental expectations regarding customer service
- Routinely check and respond to work e-mail
- Document in the computer system all necessary demographic, insurance, and financial information
- Maintain patient charts including creating new files, scanning files into the computer system, filing, shifting, and breaking down charts
- Responsible for photocopying records and documents for billing purposes
- Perform clerical duties including mail delivery, faxing, copying, and scanning
- Responsible for answering, screening, and directing incoming phone calls
- Collect co-payments or other applicable financial payments
- Performs exit interviews with all patients
- Facilitate daily deposits and perform cash reconciliations
- Maintain daily financial log including documenting patient financial class, amount owed, amount collected, and scanning completion
- Maintain daily patient log including documenting chief complaint, time and date of entry, time and date of exit, services rendered, and discharge/transfer information
- Document patient volumes for the previous day
- Maintain and compile reports and informational packets for distribution
- Perform any job related to the registration process
- Participate in performance improvement activities as necessary
- Perform other duties as assigned
- Demonstrate knowledge of and adhere to regulations and Emergency Center policies and procedures pertaining to safety, emergency preparedness, infection control, OSHA, fire safety and hazardous materials
- Maintain confidentiality of patient related issues and adhere to all HIPAA rules and regulations
- Demonstrate effective interpersonal skills
- Treat all patients, visitors, and staff members fairly and with respect and strive to make them comfortable by offering refreshments
- Utilize effective communication methods in an accurate, courteous, and professional manner
- Explain all procedures, treatments, and care while remaining aware of language barriers
- Able to perform care in non-judgmental manner and recognize discrepancies between patient and personal beliefs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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