Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $21.00
Work Schedule
Standard Hours
Benefits
Paid Time Off
401k
company sponsored life insurance
Medical
Dental
Vision
Voluntary Short-Term Disability Insurance
Voluntary long-term disability insurance
voluntary life insurance
accident insurance
hospital insurance
Employee assistance program
Commuter Benefits
Employee Discounts
weekly pay for union employees
Free hot healthy meals
Job Description
gategroup is a leading global provider in the airline catering and onboard services industry, dedicated to delivering exceptional quality and service to enhance passengers' travel experiences. With a strong commitment to excellence and continuous improvement, gategroup operates in multiple countries, serving a diverse range of airline customers by offering innovative catering solutions and customer-focused service. Recognized for its values of excellence, integrity, passion, and accountability, gategroup fosters a collaborative, respectful, and dynamic work environment where employees are valued, supported, and encouraged to grow professionally.
This particular role is integral to supporting the operational and administrative functions related to the... Show More
This particular role is integral to supporting the operational and administrative functions related to the... Show More
Job Requirements
- High School diploma or equivalent
- 1 year of customer service experience in a manufacturing environment
- 1 year of data entry experience
- proficiency in Microsoft Office applications particularly Word, Excel, and PowerPoint
- strong written and verbal communication skills
- ability to collaborate with management and operations teams
- problem-solving skills
- ability to manage multiple reporting tasks accurately and timely
Job Qualifications
- High School diploma or equivalent
- Associate's degree preferred
- 1 year of customer service experience in a manufacturing environment
- 1 year of data entry experience
- strong Microsoft Office experience, especially Word, Excel, and PowerPoint
- working knowledge of operations
- presentation skills
- excellent written and verbal communication skills
Job Duties
- Partners with various levels of management to understand business objectives and identify corresponding IFBL and FAC's needs
- implements strategies to support and improve quality
- helps drive unit-wide quality strategy programs and processes
- partners with operations and training functions to identify training needs and provide input on training approaches and content
- partners with operations to identify and use the 8D process to resolve flight attendant comments
- ensures that daily, weekly, and monthly reports are completed accurately and in a timely manner
- receives and responds to customers inquiries relating to flight attendant comments
- works directly with the customers during IFBL disputes and visits to the unit
- communicates flight attendant comment reporting verbally and visually to the operational staff and management
- data entry of flight attendant comments
- other duties as assigned by management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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