Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.32 - $19.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee assistance program
Paid holidays
Job Description
Rock Valley College is a well-established community college located on North Main Street, renowned for providing quality education and workforce development programs. The college is committed to supporting the career growth and success of its students and the community by offering a range of educational and professional development opportunities. It operates various specialized programs aimed at enhancing employment outcomes for individuals through training, career planning, and job placement services. Among these programs is the Dislocated Worker Program (DWP), which focuses on assisting individuals who have been displaced from their jobs. The college's operating environment emphasizes inclusivity, professionalism, and continuous improvement,... Show More
Job Requirements
- associate's degree or equivalent from two-year or technical school or 12-24 months related experience and/or training or equivalent combination of education and experience
- ability to read and interpret legal guidance, policies, and procedures
- ability to write routine reports and correspondence
- ability to effectively present information to customers and employees
- ability to apply common sense understanding to carry out instructions
- ability to address and effectively resolve problems and complex situations using tact and good judgment
- ability to learn and use the College's software system and the state workforce development database
- experience with Windows applications, webpage maintenance, and database entry
- excellent verbal communication skills
Job Qualifications
- associate's degree or equivalent from two-year or technical school or 12-24 months related experience and/or training or equivalent combination of education and experience
- ability to read and interpret legal guidance, policies, and procedures
- ability to write routine reports and correspondence
- ability to effectively present information to customers and employees
- ability to apply common sense understanding to carry out instructions
- ability to address and effectively resolve problems and complex situations using tact and good judgment
- ability to learn and use the College's software system and the state workforce development database
- experience with Windows applications, webpage maintenance, and database entry
- excellent verbal communication skills
Job Duties
- provide advanced clerical support for the One-Stop Operator Adult and Dislocated Worker Programs
- assist program staff with support using the Illinois Workforce Development System database
- proctor the WorkKeys assessments
- demonstrate sound judgement, reasoning skills, confidentiality, and discretion in all written and oral communications
- independently model excellent customer service with internal and external customers
- lead or direct all office support functions and direct the work of support staff as necessary
- process purchase requisitions
- coordinate schedules, make appointments, reserve facilities, and assist with travel arrangements
- comprehend federal and state laws, rules, regulations, and policies regarding WIOA
- coordinate the work keys assessment including proctoring assessments and completing required reporting
- resolve inquiries, troubleshoot problems, refer to appropriate departments, and provide information and resources as appropriate
- maintain current knowledge of college and community resources
- prepare and revise correspondence, reports, department forms and documents
- file completed documents and purge files as appropriate
- conduct regular file review
- assist in hiring, supervising, and evaluating WEX and student workers
- order and maintain office and departmental supplies
- regularly input, use, and manage data in the state workforce development database
- use copy/fax machine to copy, send, and receive documents
- provide general support to the Director and support staff
- maintain regular attendance and use tact and courtesy in professional relationships
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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