Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.50 - $22.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Flexible Schedule
Retirement Plan
Professional Development
Employee assistance program
Job Description
Express ER - Harker Heights is a dedicated urgent care facility that provides high-quality emergency medical services to the local community. As a vital part of the healthcare system in Harker Heights, this urgent care center is committed to delivering timely, efficient, and compassionate care to patients experiencing non-life-threatening emergencies. Known for its professional environment and focus on patient satisfaction, Express ER operates with modern medical technology and experienced staff to ensure the best outcomes for its patients. The facility prioritizes safety, adherence to healthcare regulations, and patient comfort throughout every step of the care process.
The Administrative Assist... Show More
The Administrative Assist... Show More
Job Requirements
- High school diploma or equivalent
- 1-3 years office experience in a health care setting preferred
- previous customer service experience preferred
- ability to effectively communicate in person and over the telephone
- understanding of basic medical terminology
- ability to read, comprehend and write simple correspondence
- basic math skills including addition, subtraction, multiplication and division using American money
- ability to apply common sense understanding to carry out instructions
- professional maturity
- responsibility
- strong communication skills
- flexibility
- intelligence
- energetic personality
- organized
- computer savvy
- excellent customer service skills
- knowledge of job and technical role
- integrity and respect
- interpersonal communication skills
- ability to collaborate
- adaptability to change
- problem-solving ability
- attention to detail
- time management
- sound judgment
- teamwork
- commitment to quality
- accountability
Job Qualifications
- High school diploma or equivalent
- 1-3 years office experience in a health care setting preferred
- previous customer service experience preferred
- effective communication skills both in person and over the telephone
- basic understanding of medical terminology
- ability to read and comprehend instructions and memos
- ability to write simple correspondence
- knowledge of basic computer skills
- ability to perform simple mathematical operations
- effective interpersonal skills
- professional demeanor
- organizational skills
- attention to detail
- ability to handle confidential information with discretion
Job Duties
- Stand and greet all patients as they arrive in a friendly, courteous, and professional manner
- demonstrate and maintain a working knowledge of customer service principles and departmental expectations
- routinely check and respond to work e-mail
- document in the computer system all necessary demographic, insurance, and financial information
- maintain patient charts including creating new files, scanning files, filing, shifting, and breaking down charts
- photocopy records and documents for billing purposes
- perform clerical duties including mail delivery, faxing, copying, and scanning
- answer, screen, and direct incoming phone calls
- collect co-payments or other applicable financial payments
- perform exit interviews with all patients
- facilitate daily deposits and perform cash reconciliations
- maintain daily financial log documenting patient financial class, amount owed, amount collected, and scanning completion
- maintain daily patient log including documenting chief complaint, time and date of entry and exit, services rendered, and discharge or transfer information
- document patient volumes for the previous day
- maintain and compile reports and informational packets for distribution
- perform any job related to the registration process
- participate in performance improvement activities
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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