Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $160.00
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive pay
Employee Discounts
opportunities for growth
supportive work environment
Paid Time Off
Health Insurance
Retirement Plan
Job Description
The Meritage Resort & Spa, nestled in the heart of Napa Valley, is an award-winning luxury resort that offers a unique blend of wine country elegance and warm hospitality. Known for its upscale accommodations, world-class dining experiences, renowned spa, and exceptional event spaces, the resort is dedicated to providing memorable, impactful experiences for every guest that walks through its doors. The Meritage Resort & Spa is a proud member of the Pacific Hospitality Group, which emphasizes quality service, safety, and profitability to maintain its stellar reputation in the hospitality industry. The resort's commitment to excellence, sustainability, innovation, and community engagement... Show More
Job Requirements
- Bachelor's degree in hospitality management, business administration, or related field preferred
- Minimum 5-7 years of progressive hotel operations leadership experience in upscale or luxury full-service property
- Prior department head experience required
- Demonstrated success leading diverse teams
- Strong financial acumen managing multi-million-dollar budgets
- Proven track record of operational and cultural leadership
- Experience with PMS/POS and related systems
- Willingness to work flexible schedule including weekends and holidays
- Physical ability to walk, stand frequently, and lift up to 40-50 pounds
- Ability to work in varying indoor/outdoor environmental conditions.
Job Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, or related field preferred
- Minimum 5-7 years of progressive hotel operations leadership at an upscale or luxury, full-service property
- Prior department head experience in Rooms, Spa, Engineering, or multi-department leadership
- Demonstrated success leading large, diverse teams in high-volume environments
- Strong financial acumen managing multi-million-dollar budgets and forecasting
- Proven track record improving guest satisfaction, team engagement, and profitability
- Experience with PMS/POS systems, work-order and engineering systems, and MS Office
- Inspiring, visible leader modeling integrity, humility, and accountability
- Exceptional interpersonal and communication skills
- Strategic thinker with strong execution skills
- Highly organized with excellent attention to detail
- Strong conflict resolution and change-management skills
- Bilingual (English/Spanish) a plus.
Job Duties
- Partner with the Managing Director to translate the resort's vision and financial targets into operational plans and department goals
- Provide day-to-day leadership and direction to Front Office, Housekeeping, Spa, Engineering, Security, and IT to ensure smooth, efficient, and safe operations
- Ensure all departments adhere to brand standards, PHG policies, and regulatory requirements
- Lead and support key property initiatives such as service culture, sustainability, and technology implementation
- Champion a culture of personalized, anticipatory service and maintain a strong presence during peak periods
- Monitor guest feedback channels and lead resolution of service issues to ensure timely service recovery
- Partner with department heads to refine service standards, SOPs, and training
- Lead, coach, and develop department heads ensuring alignment with PHG values
- Oversee recruitment, selection, and onboarding
- Drive a culture of accountability, recognition, and engagement through performance reviews and development plans
- Co-own development of budgets and forecasts
- Optimize labor scheduling and monitor financial performance
- Review financial statements and identify opportunities to improve profitability
- Maintain strong cost controls and inventory management
- Ensure all areas are clean, well maintained and coordinate with Engineering on maintenance and capital planning
- Enforce safety culture and compliance including OSHA and food safety
- Lead emergency response and crisis management
- Collaborate with Sales, Marketing, Revenue Management, Finance, and Spa leadership to align operations with commercial strategies
- Identify opportunities for innovation in processes and technology
- Support sustainability, community engagement, and owner priorities.
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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