Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $160,000.00 - $170,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive pay
Employee Discounts
opportunities for growth
supportive work environment
Health Insurance
Paid Time Off
Retirement Plan
Job Description
The Meritage Resort & Spa is a luxurious hotel nestled in the heart of Napa Valley, renowned for offering an exceptional blend of wine country elegance and warm hospitality. As an award-winning resort, it features upscale accommodations, world-class dining options, a renowned spa, and exceptional event spaces designed to create memorable experiences for its guests. Recognized as a premier destination in Napa Valley, The Meritage Resort & Spa faithfully delivers quality service and remarkable guest experiences that consistently exceed expectations. The resort prides itself on its commitment to excellence, sustainability, and community engagement, ensuring that every visit is both memorable... Show More
Job Requirements
- Bachelor’s degree preferred
- Minimum 5-7 years progressive hotel operations leadership experience
- Prior department head experience
- Experience leading large teams in high-volume environments
- Strong financial management skills
- Experience with PMS/POS and related systems
- Ability to work flexible schedules including weekends and holidays
- Ability to lift 40-50 pounds occasionally
- Must work in varied environmental conditions
- Strong communication and leadership skills
- Knowledge of safety and regulatory compliance
- Ability to manage multiple priorities and deadlines
- Conflict resolution and change management capabilities
Job Qualifications
- Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred
- Minimum 5-7 years of progressive leadership experience in upscale or luxury full-service hotels
- Prior department head experience required
- Demonstrated success leading large, diverse teams
- Strong financial acumen with budgeting and forecasting experience
- Proven record of improving guest satisfaction and profitability
- Experience with PMS/POS systems like Infor HMS
- Proficient in data analysis and dashboard use
- Inspiring and visible leadership style
- Exceptional communication and interpersonal skills
- Strategic thinking and strong execution abilities
- Highly organized with attention to detail
- Strong conflict resolution and change management skills
- Bilingual English/Spanish is a plus
Job Duties
- Partner with the Managing Director to translate strategic priorities into operational plans
- Provide daily leadership to Front Office, Housekeeping, Spa, Engineering, Security, and IT departments
- Ensure compliance with brand standards, PHG policies, and regulatory requirements
- Lead service culture and operational innovation initiatives
- Manage guest experience and resolve service issues
- Develop and coach department heads and managers
- Oversee budget development, financial performance monitoring, and cost control
- Maintain operational excellence, safety, and compliance
- Collaborate with Sales, Marketing, Revenue, Finance, and Spa to align operations with commercial strategies
- Drive innovation through technology and process improvements
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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