Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $160.00
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive pay
Employee Discounts
opportunities for growth
supportive work environment
Job Description
The Meritage Resort & Spa is a premier luxury resort nestled in the heart of Napa Valley, renowned for blending rustic wine country elegance with sophisticated hospitality. This award-winning destination offers upscale accommodations, world-class dining options, a celebrated spa, and exceptional event spaces ideal for a range of occasions. As a property that stands out within the competitive hospitality industry, The Meritage Resort & Spa is committed to delivering unforgettable and impactful guest experiences that inspire loyalty and admiration. The resort operates with a strong emphasis on service quality, safety, and sustainability, which are seamlessly integrated into its daily operations.... Show More
Job Requirements
- Bachelor’s degree in hospitality management business administration or related field preferred
- Minimum 5 to 7 years of progressive hotel operations leadership experience in an upscale or luxury full-service property
- Prior department head experience in rooms spa engineering or multi-department leadership required
- Strong financial acumen with experience managing multi-million-dollar budgets forecasting and cost control
- Must be able to work a flexible schedule including weekends holidays mornings evenings and extended hours based on business needs
- Frequent walking and standing throughout the property occasional lifting or carrying of up to 40 to 50 pounds
- Exposure to indoor and outdoor environmental conditions including varying temperatures and noise levels
Job Qualifications
- Bachelor’s degree in Hospitality Management Business Administration or related field preferred
- Equivalent combination of education and experience considered
- Minimum 5 to 7 years of progressive hotel operations leadership experience in an upscale or luxury full-service property
- Experience with hotels over 300 keys preferred
- Prior department head experience in Rooms Spa Engineering or multi-department leadership required
- Demonstrated success leading large diverse teams in a high-volume time-sensitive environment
- Strong financial acumen with experience managing multi-million-dollar budgets forecasting and cost control
- Proven track record of improving guest satisfaction team engagement and profitability through operational and cultural leadership
- Experience with major PMS POS systems such as Infor HMS work-order engineering systems and MS Office
- Comfort leveraging data and dashboards to make decisions
Job Duties
- Partner with the Managing Director to translate the resort’s vision strategic priorities and financial targets into operational plans and department goals
- Provide day-to-day leadership and direction to Front Office Housekeeping Spa Engineering Security and IT to ensure smooth efficient and safe operations
- Ensure all departments adhere to brand standards PHG policies and regulatory requirements including health safety labor alcohol service and fire life safety
- Lead and support key property initiatives such as service culture sustainability operational innovation and technology implementation
- Champion a culture of personalized anticipatory service that reflects the Meritage brand and maintain a strong presence on the floor and in guest areas during peak business periods
- Monitor guest feedback channels including guest surveys online reviews social media and direct feedback and lead the resolution of service issues ensuring timely and effective service recovery
- Partner with department heads to refine service standards SOPs and training to elevate guest satisfaction and online reputation scores
- Collaborate with Sales Marketing and Revenue teams to ensure operational readiness for group business events and special promotions
- Lead coach and develop department heads and managers ensuring they are effective leaders aligned with PHG values and The Meritage culture
- Oversee recruitment selection and onboarding for operational roles ensuring staffing levels support service and financial objectives
- Drive a culture of accountability recognition and engagement through regular one-on-ones performance reviews succession planning and development plans
- Partner closely with People and Culture on employee relations policy adherence disciplinary actions and workplace investigations
- Model inclusive leadership and ensure an equitable safe and respectful workplace for all team members
- Co-own the development of annual and monthly operating budgets and forecasts for all assigned departments monitor performance and implement action plans to achieve or exceed financial targets
- Optimize labor scheduling productivity and operating expenses through data-driven analysis while protecting guest experience
- Review and interpret financial statements revenue reports and KPI dashboards identifying trends and opportunities to improve GOP RevPAR ancillary revenue and flow-through
- Ensure strong cost controls inventory management and waste reduction across departments including linens amenities utilities and supplies
- Ensure all areas are clean well maintained and properly equipped and coordinate with Engineering on preventative maintenance and capital planning priorities
- Maintain and improve standard operating procedures SOPs for all departments ensuring SOPs are documented trained and consistently followed
- Lead safety culture and compliance enforcing OSHA food safety alcohol service sanitation and HAZMAT policies and ensure required trainings and certifications are completed
- Act as a key leader in emergency response and crisis management including guest and team safety incidents
- Partner with Sales Marketing Revenue Management Finance and Spa leadership to align operational capabilities with commercial strategies and group commitments
- Identify opportunities for innovation in processes technology and guest experience and lead pilots and rollouts of new systems and tools such as mobile check-in service optimization and digital work orders
- Support property-level initiatives related to sustainability community engagement and owner priorities
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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