Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
inclusive work environment
Job Description
Marriott Vacations Worldwide is a globally recognized leader in the vacation ownership industry, known for delivering exceptional hospitality and memorable vacation experiences. With a vast portfolio of resort properties located around the world, Marriott Vacations Worldwide offers a unique blend of comfort, luxury, and fun for families and individuals looking to create lifelong memories. The company is committed to maintaining high standards of service, innovation, and guest satisfaction while fostering an inclusive and diverse workplace culture. Marriott Vacations Worldwide prides itself on investing in its employees' growth and development, promoting teamwork, and ensuring a respectful work environment.
This role... Show More
This role... Show More
Job Requirements
- High school diploma or GED
- At least 3 years experience in recreation or health club operations or related professional area
- OR a 2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major
- Knowledge of brand standard operating procedures
- Strong leadership and coaching skills
- Ability to manage budgets and expenses
- Effective communication skills
- Capability to motivate and manage staff
- Experience in handling customer service issues
- Understanding of safety and accident prevention policies
Job Qualifications
- High school diploma or GED
- 3 years experience in recreation or health club operations or related field
- OR 2-year degree from accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major
- Proven leadership and team management skills
- Strong organizational and multitasking abilities
- Excellent communication and interpersonal skills
- Knowledge of safety and emergency procedures
- Budget management experience
- Customer service excellence
- Ability to handle guest complaints professionally
Job Duties
- Ensures staff is trained on all brand standard operating procedures
- Administers and ensures employee adherence to corporate and local SOPs
- Strives to meet the five goals of the property (guest satisfaction, profitability, sanitation, job safety, employee satisfaction)
- Demonstrates knowledge and proficiency in all safety and emergency procedures
- Demonstrates knowledge and proficiency in the brand's accident prevention policy
- Demonstrates extensive knowledge of resort property, staff, and services
- Fosters teamwork and communication among different departments
- Maintains up-to-date knowledge of daily events and property facilities
- Monitors and directs concierge, boats, Kids Klub, and guest experience
- Creates, organizes and implements activities for all age ranges
- Acts as liaison between resort outlets/activities and guests
- Ensures clean, well-stocked and organized work areas
- Manages wages and controllable expenses within budget
- Monitors and controls expenses with requisition sheets, purchase orders, and invoices
- Manages department budget in man hours and wages
- Reads and comprehends operating statements and budget worksheets
- Provides constructive coaching and counseling to employees
- Supports development, training, and mentoring of employees
- Demonstrates knowledge of imposing deadlines and delegating tasks
- Motivates employees to be productive
- Listens and responds to employees' needs
- Manages group or interpersonal conflict situations
- Develops and manages hourly employees
- Provides excellent customer service
- Determines and meets guests' needs
- Handles guest problems and complaints effectively
OysterLink lists restaurant, hotel, and hospitality jobs.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: