Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Benefits
competitive salary
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee Assistance Programs
Job Description
DHL Express is a global leader in the express delivery and logistics sector, renowned for providing innovative and efficient logistics solutions worldwide. As a division of Deutsche Post DHL Group, DHL Express operates a vast network that spans over 220 countries and territories, making it the number one express delivery and logistics company in the world. DHL's commitment to excellence is reflected in its corporate culture built around personal commitment to business success, teamwork, and community engagement. The company prioritizes its people, recognizing that each individual's unique contributions are integral to maintaining its leadership position in the industry. Employees at... Show More
Job Requirements
- BS/BA degree or equivalent in related discipline
- minimum 8 years experience in airline cargo sales or related field
- professional certification required in some areas
- ability to travel routinely up to 50 percent
- physical ability to perform sedentary to light work including lifting up to 35 pounds
- strong manual dexterity and sensory acuity
- adaptability to changing network capacity
- excellent interpersonal and communication skills
- capable of independent decision-making and problem solving
Job Qualifications
- BS/BA in related discipline
- 8-11 years' experience in related field
- MS/MA preferred with 5-7 years' experience in airline cargo sales
- professional certification in some areas
- state-of-the-art knowledge of technologies, processes, and practices
- strong consultancy skills to management or GSA on major policy and strategic matters
Job Duties
- Maintains and increases existing revenue streams and relationships with current key accounts
- ensures high post-sales satisfaction facilitating positive long-term relationships and high potential for repeat business with customers
- responsible for calling on non-buying accounts or obtaining new accounts
- manages overall customer relationships, including dealing with customers' highest buying levels and coordinating the activities of customer-focused teams
- develops strategies to increase sales, penetration and profits in assigned accounts
- develops and implements comprehensive sales plans that include new and existing sales strategies for assigned territory and accounts
- facilitates information flow between key accounts and the company
- leads GSA to penetrate key account and aggressively expand relationships
- develops new business with key or named accounts on national and regional basis
- gathers detailed information about key accounts, identifies decision-makers, understands strategic business challenges and priorities and leads team in analyzing information and prioritizing opportunities critical to accounts
- identifies business opportunities, assesses customer needs, and matches these with DHL's ACS services to acquire new accounts
- uses WACD data and DHL ACS tools to identify sales opportunities in assigned territory
- partners and directs regional Domestic and International GSA to coordinate customer requests and services that are being promoted
- coordinates sales efforts with booking center and provides flow of data on account competitors and suppliers to product management
- interprets network schedules, maintains updates for customer communication, has comprehensive knowledge of aircraft type, ULD types, and payload restrictions
- may provide functional guidance, advice or training to less experienced GSA, account management positions or inside sales staff
- will be required attend tradeshows, customer events, and required training as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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