Virtuoso, Ltd.

Acct. Manager, USA Agencies

Fort Worth, TX, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $68,000.00 - $82,000.00
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Work Schedule

Standard Hours
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401(k) savings plan
Paid Time Off
competitive salary

Job Description

Virtuoso is the leading global travel agency network specializing in luxury and experiential travel. This prestigious, by-invitation-only organization comprises over 1,200 travel agency locations with more than 20,000 travel advisors spanning 54 countries across North America, Latin America, the Caribbean, Europe, Asia-Pacific, Africa, and the Middle East. Virtuoso draws upon its preferred relationships with more than 2,300 of the world's best hotels and resorts, cruise lines, airlines, tour companies, and premier destinations to offer its upscale clientele exclusive amenities, rare experiences, and privileged access. With normalized annual sales ranging between 28 to 32 billion U.S. dollars, Virtuoso stands as a... Show More

Job Requirements

  • 2+ years of experience in account management or travel industry operations or related work experience
  • familiarity with luxury travel services and agency models
  • strong interpersonal and communication skills
  • ability to manage multiple accounts and prioritize tasks effectively
  • proficiency in CRM systems and Microsoft Office Suite
  • bachelor’s degree preferred
  • equivalent experience considered
  • infrequent domestic travel required (1-3 trips per year)

Job Qualifications

  • 2+ years of experience in account management or travel industry operations or related work experience
  • familiarity with luxury travel services and agency models
  • strong interpersonal and communication skills
  • ability to manage multiple accounts and prioritize tasks effectively
  • proficiency in CRM systems and Microsoft Office Suite
  • bachelor’s degree preferred
  • equivalent experience considered

Job Duties

  • Monitor agency performance and provide insights to General Manager for strategic planning
  • support Account Directors when needed
  • provide support to a portfolio of small to medium-sized agencies within the luxury travel sector
  • provide access to resources and tools for operational support including reporting, data analysis, and resource coordination
  • train agency advisors on Virtuoso products and services
  • access subject matter experts to enhance agency knowledge
  • maintain strong relationships with agency owners and managers
  • drive communication and alignment for override achievement
  • manage communication between agencies and internal departments to resolve issues and optimize performance
  • coordinate training and engagement initiatives
  • represent the brand and uphold luxury service standards in all agency interactions

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location