Job Overview
Compensation
Type:
Hourly
Rate:
Range $19.00 - $25.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Professional development opportunities
Retirement Plan
Job Description
The Umstead Hotel & Spa is a luxurious, high-end hospitality establishment known for its serene environment and exceptional guest services. Nestled in a picturesque setting, The Umstead offers a unique blend of elegance and comfort, making it a sought-after destination for travelers seeking a refined and tranquil experience. This upscale hotel provides a range of amenities including fine dining, a rejuvenating spa, and bespoke event hosting, all supported by a dedicated and professional team. The hotel operates with a commitment to excellence and meticulous attention to detail, ensuring that every guest enjoys a personalized and memorable stay.
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Job Requirements
- High school diploma or equivalent
- minimum of 2 years experience in accounts receivable or related financial roles
- prior experience in hospitality accounting is an advantage
- proficiency with accounting software and Microsoft Office
- strong attention to detail
- excellent organizational and multitasking skills
- ability to communicate clearly and professionally
- guest-focused attitude
- ability to work under pressure and meet deadlines
- adherence to hotel appearance standards
- team-oriented mindset
- positive and proactive attitude
Job Qualifications
- Proven experience in accounts receivable or related finance roles
- familiarity with hospitality or hotel accounting preferred
- strong knowledge of billing and payment processing
- excellent communication skills
- ability to work collaboratively with multiple departments
- detail-oriented with strong organizational skills
- proficiency in accounting software and Microsoft Office
- ability to manage multiple tasks and prioritize effectively
- high school diploma or equivalent required
- associate or bachelor's degree in accounting, finance or related field preferred
Job Duties
- Process and post payments received via check, ACH, wire transfer, and credit card
- apply payments accurately to guest, group, banquet, and corporate accounts
- reconcile daily cashiering activity and investigate discrepancies
- prepare and balance daily deposit reports
- maintain organized records of all payment transactions
- manage accounts payable invoices for SPA and gift shop
- assist with issuing invoices for group, banquet and catering
- verify charges against contracts, BEOs, and folios prior to posting
- follow up on missing documentation or discrepancies
- work closely with front office, sales, catering, and banquets to resolve billing issues
- communicate professionally with internal teams and external clients regarding payment status
- escalate unresolved discrepancies to accounts receivable leadership
- invoice and process payments for transient accounts
- process and record direct bill applications
- assist other hotel departments with accounting questions and/or needs
- respond to guest requests about invoices and payments according to five-star guidelines
- continuously look for opportunities to streamline processes, increase accuracy and reduce processing time
- assist with aging reports and payment tracking
- support month-end closing activities related to accounts receivable
- perform other accounting and administrative duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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