Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $60,000.00 - $72,218.39
Work Schedule
Weekend Shifts
Benefits
competitive pay
Medical insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
Paid Time Off
Tuition Reimbursement
Free parking
daily meals
Job Description
LSG Sky Chefs is a globally recognized leader in airline catering and hospitality services, proudly standing as one of the largest providers in the industry. Renowned for its dedication to quality and innovation, LSG Sky Chefs has earned the prestigious title of "Airline Caterer of the Year in North America" for two consecutive years, 2023 and 2024. This distinction highlights the company's commitment to excellence in delivering top-notch culinary experiences and exceptional customer service across North and Latin America. With its headquarters based in Des Plaines, USA, LSG Sky Chefs operates with a dynamic, customer-centric approach that drives its ongoing... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- Experience in account management or customer service preferably in hospitality or food service
- Strong leadership and communication skills
- Excellent organizational skills
- Attention to detail
- Ability to work weekends with typical days off Tuesday and Wednesday
- Flexibility and adaptability to fast-paced work environments
- Commitment to upholding food safety and quality standards
Job Qualifications
- Bachelor's degree in business hospitality management or related field preferred
- Proven experience in account management operations or customer service in hospitality or food service industry
- Strong leadership and communication skills with ability to manage multicultural teams
- Excellent organizational skills and attention to detail
- Ability to balance customer expectations with operational requirements
- Demonstrated capability to work effectively in a fast-paced environment
Job Duties
- Build and maintain strong relationships with assigned airline accounts acting as the liaison between the Customer Service Center the airline and the Key Account Manager
- Ensure accurate billing provisioning and inventory control in line with customer standards
- Oversee daily par levels and equipment inventories to ensure timely and accurate reporting
- Guarantee on-time departure of all flights by following catering guidelines
- Support operational departments during airline cycle changes and menu updates
- Monitor compliance with customer specifications food safety standards and company policies in cooperation with the Quality Manager
- Coordinate and participate in customer evaluations distribute feedback to managers and ensure timely responses
- Track quality scores flight attendant feedback and delay reports to drive continuous improvement
- Assist the Executive Chef with menu presentations and chef tables as needed
- Participate in special customer projects and initiatives
- Organize staff and direct your area of responsibility to ensure smooth operations
- Guide motivate and develop team members in alignment with company values and HR policies
- Coach employees through the Global Performance System GPS and support career development activities
- Promote company values and management principles within your department
- Plan implement and manage cost budgets taking corrective action when needed
- Support company-wide initiatives such as Global Quality Standards Lean Manufacturing Food Safety and Employee Safety programs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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