Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $55,000.00 - $62,500.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
Paid Time Off
sick leave
Tuition Reimbursement
Free parking
daily meals
Job Description
LSG Sky Chefs is recognized globally as one of the largest airline catering and hospitality providers, known for its commitment to excellence and innovation in delivering outstanding culinary experiences. With an impressive reputation earned across North and Latin America, the company has been voted "Airline Caterer of the Year in North America" for both 2023 and 2024, a testament to its leadership in the industry. The organization prides itself on its dynamic approach and the dedication of its talented employees, who consistently strive to deliver exceptional service to airline clients and their passengers. Operating from key locations like the Sky... Show More
Job Requirements
- Bachelor's degree in Business Administration, Human Resources, or related field or equivalent professional experience
- minimum 2 years of experience in account management or business operations
- excellent communication and interpersonal skills
- strong organizational and multitasking abilities
- proficiency with Microsoft Office Suite
- ability to work onsite at George Bush Intercontinental Airport in Houston
- availability to work Tuesday through Saturday
- dedication to maintaining compliance with safety and quality standards
- experience in budget planning and cost control
- capability to motivate and lead a team
Job Qualifications
- Bachelor's degree in Business Administration, Human Resources, or a related field
- 2+ years of experience in account management or business operations
- strong presentation, communication, training and interpersonal skills
- proven ability to understand and meet customer expectations
- demonstrated knowledge of product and labor cost drivers and managing cost variances
- proficient in Microsoft Office Suite and other Windows-based applications
Job Duties
- Develop and maintain an excellent relationship with assigned accounts and act as a liaison between the CSC, airline and Key Account Manager
- Ensure accurate billing and provisioning to the airline
- Maintain daily par levels and inventory control in accordance with customer standards
- Ensure equipment inventory is taken in a timely and accurate manner
- Ensure the on time departure of all flights using catering guidelines
- Support respective departments regarding all airline cycle changes
- Monitor and ensure compliance with customer specifications, policies and procedures including FDA and HACCP regulations
- Maintain customer specifications and monitor changes
- Ensure the airlines measurement system is taken into account in each department
- Coordinate and participate in all CSC evaluations by the customer and distribute feedback to department managers
- Monitor and ensure CSC compliance with airline safety expectations
- Develop, document and maintain flight attendant comment and delay database
- Support the Executive Chef in menu presentations and assist in Chef tables
- Track quality scores
- Ensure par levels of customer inventory and customer specific goods
- Participate in special customer projects
- Ensure the area of responsibility is properly organized, staffed and directed
- Guide, motivate and develop subordinate employees within Human Resources Policy
- Participate in coaching the expanded Global Performance System (GPS) process and career development activities
- Implement company values and management principles within departments
- Plan, implement and control the cost budget and initiate corrective actions if needed
- Participate and support company sponsored initiatives such as Global Quality Standard (GQS), HACCP, Lean Manufacturing, Employee Safety
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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