Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $60,000.00 - $72,218.00
Work Schedule
Weekend Shifts
Benefits
competitive pay
Medical insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
Paid Time Off
sick leave
Tuition Reimbursement
Free parking
daily meals
Job Description
LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, renowned for delivering exceptional culinary experiences and premium service to airline clients across North and Latin America. With a strong commitment to innovation and quality, LSG Sky Chefs has earned the prestigious title of "Airline Caterer of the Year in North America" for both 2023 and 2024, a testament to its leadership and reputation in the airline catering industry. The company prides itself on its dedicated workforce whose expertise and passion drive customer satisfaction and operational excellence. Operating with a global perspective, LSG Sky Chefs combines... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- Minimum of 3 years experience in account management, operations, or customer service preferably within hospitality or food service industries
- Proficiency in Microsoft Office and basic data management systems
- Strong interpersonal and negotiation skills
- Ability to work flexible hours including weekends
- Valid work authorization for the United States
- Strong problem-solving skills and attention to detail
Job Qualifications
- Strong leadership and communication skills with the ability to manage multicultural teams
- Experience in account management, operations, or customer service (hospitality or food service preferred)
- Excellent organizational skills and attention to detail in a fast-paced environment
- Ability to balance customer expectations with operational requirements
- Flexibility to work weekends, with typical days off on Tuesday and Wednesday
Job Duties
- Build and maintain strong relationships with assigned airline accounts, acting as the liaison between the Customer Service Center, the airline, and the Key Account Manager
- Ensure accurate billing, provisioning, and inventory control in line with customer standards
- Oversee daily par levels and equipment inventories to ensure timely and accurate reporting
- Guarantee on-time departure of all flights by following catering guidelines
- Support operational departments during airline cycle changes and menu updates
- Monitor compliance with customer specifications, food safety standards, and company policies in cooperation with the Quality Manager
- Coordinate and participate in customer evaluations, distribute feedback to managers, and ensure timely responses
- Track quality scores, flight attendant feedback, and delay reports to drive continuous improvement
- Assist the Executive Chef with menu presentations and chef tables as needed
- Participate in special customer projects and initiatives
- Organize, staff, and direct your area of responsibility to ensure smooth operations
- Guide, motivate, and develop team members in alignment with company values and HR policies
- Coach employees through the Global Performance System (GPS) and support career development activities
- Promote company values and management principles within your department
- Plan, implement, and manage cost budgets, taking corrective action when needed
- Support company-wide initiatives such as Global Quality Standards, Lean Manufacturing, Food Safety, and Employee Safety programs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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