Marriott International, Inc logo

Account Specialist-SRS I

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
Employee Discounts
Professional Development
wellness programs

Job Description

Marriott International is the world's largest hotel group, renowned for its commitment to excellence, diversity, and inclusive culture. With a wide array of brands and over thousands of hotels globally, Marriott has established itself as a leader in the hospitality industry, providing ample opportunities for career growth, development, and success. The company thrives on promoting a work environment where individuals are encouraged to bring their best selves, find meaningful engagement in their professional lives, and be part of an extraordinary international team. Marriott International is committed to non-discrimination and supports equal employment opportunities for all individuals, including those with disabilities... Show More

Job Requirements

  • bachelor’s degree in hospitality management or related field
  • minimum 3 years of experience in reservations or hospitality management
  • proficiency with hotel reservation software
  • excellent communication and leadership skills
  • ability to work full time onsite at Bethesda headquarters
  • commitment to Marriott’s diversity and inclusion policies

Job Qualifications

  • proven management experience in hospitality or reservations
  • strong leadership and communication skills
  • knowledge of hotel reservation systems
  • ability to analyze data and improve processes
  • excellent problem-solving abilities
  • customer service orientation
  • bachelor’s degree in hospitality management or related field preferred

Job Duties

  • oversee reservations team operations
  • manage booking processes to ensure efficiency and accuracy
  • coordinate with other departments to support guest services
  • implement policies to maintain high service standards
  • analyze reservation data to optimize performance
  • train and mentor team members
  • handle escalated customer issues professionally

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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