Job Overview
Employment Type
Full-time
Benefits
Medical insurance starting the first day of the month after hire
Dental insurance starting the first day of the month after hire
Vision insurance starting the first day of the month after hire
Long term disability insurance paid for by Circles
Short term disability insurance paid for by Circles
401k with match
life insurance paid for by Circles
Unlimited PTO
Paid holidays
access to discount programs
30 day paid sabbatical
HSA/FSA account eligibility
access to employee assistance program
Job Description
Circles is a distinguished service provider known for delivering exceptional hospitality and concierge services, especially tailored for international clients. As a key partner of the prestigious Mayo Clinic, Circles prides itself on seamlessly integrating high-level service with healthcare excellence to support patients traveling internationally for medical care. The company operates across multiple locations with a dedicated team that ensures every client receives personalized, attentive, and world-class hospitality experiences. Circles has built a reputation for professionalism, cultural sensitivity, and operational excellence, championing a service philosophy that emphasizes empathy, integrity, and operational efficiency.\n\nThis role is designed for an experienced and dynamic Account... Show More
Job Requirements
- High school diploma or equivalency required
- Bachelor’s degree in business or related field preferred
- 7+ years in an Account Director/Executive role or similar client leadership position
- Experience in international programs, concierge services, or hospitality/healthcare industries is a strong plus
- Proficiency in MS Office Suite (Excel, Word, PowerPoint)
- Candidates bilingual in English and Arabic are highly encouraged to apply
Job Qualifications
- Proven leadership and team management experience
- Strong communication and interpersonal skills
- Experience with CRM tools and data integrity maintenance
- Ability to manage multiple projects, budgeting, and financial analysis
- Demonstrated cultural sensitivity and ability to lead a multicultural team
- Experience collaborating with cross-functional departments
- Ability to develop and deliver employee training and development programs
- Strong problem-solving and negotiation skills
- Commitment to service excellence and client relationship management
Job Duties
- Serve as the primary point of contact between Circles, the Mayo Clinic, and their international patients
- Oversee performance and development of team of 9+ local and remote employees, ensuring the consistent delivery of world-class hospitality services across all locations
- Lead staffing schedules, PTO coverage, OT management and recruitment to ensure optimal staffing levels for seamless operations across all locations
- Solve unexpected coverage gaps by proactively negotiating coverage with staff
- Review daily work of onsite staff to ensure accuracy, consistency in service request documentation within the CRM tool, and data integrity for reporting
- Create effective development and action plans, providing consistent, balanced, and timely feedback on employee performance
- Lead the onboarding and continuous training of new team members, ensuring high standards of service and operational efficiency
- Lead a diverse, multicultural team, ensuring high engagement, cultural sensitivity, and alignment with Mayo expectations
- Build and maintain trusted relationships with clients, governmental entities, local partners, patients, and cross-functional teams
- Collaborate with internal departments (account management, sales, marketing, operations, HR) to align goals, communicate needs, and ensure smooth program execution
- Manage project timelines, financial analysis, budgeting, and reporting in coordination with leadership
- Support client contract renewals and strategic program development
- Champion operational improvements, technology integration, and new service initiatives
- Foster a culture of empathy, integrity, and service excellence that reflects the values of both Circles and our clients
- Create monthly client data reports
Job Location
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