Account Manager - Valet, Shuttle & Bell Services - Black Rock Mountain Resort
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $75,000.00
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
basic life insurance
AD&D insurance
short-term disability
long-term disability
401k Retirement Plan
Paid Time Off
Paid holidays
floating holidays
Job Description
Towne Park is a well-established hospitality services company dedicated to delivering exceptional experiences for millions of patients, visitors, and guests across their diverse service locations. With a commitment to creating smiles and making a positive impact every day, Towne Park focuses on providing compassionate service that eases anxieties and builds memorable moments for everyone they serve. Known for fostering a supportive and engaging work environment, Towne Park offers employees the opportunity to grow professionally while making a tangible difference in the lives of customers and colleagues alike.
As an established leader in hospitality management, Towne Park serves clients including healthcar... Show More
As an established leader in hospitality management, Towne Park serves clients including healthcar... Show More
Job Requirements
- must have associate's degree or equivalent combination of education and experience
- minimum of two years related experience or training
- must be able to drive manual transmission
- must have and maintain a valid driver’s license and clean driving record
- must be at least 18 years old
- able to pass criminal background, motor vehicle record, and drug screen
Job Qualifications
- associate's degree preferred
- minimum of two years of related experience and/or training
- knowledge of general business practices including accounting, human resources, and customer service
- ability to drive manual transmission
- valid driver’s license and clean driving record
- at least 18 years of age
- able to pass criminal background check, motor vehicle record check, and drug screen
Job Duties
- understand and drive business metrics and performance measurements to ensure effectiveness, high performance and compliance
- improve the financial performance and profitability of the account
- understand the contractual agreement and recognize ways to maximize opportunities
- positively move the metrics for forecasting, productivity, claims, customer service, and turnover
- manage scheduling, overtime, tip reporting, and timekeeping for associates under direct supervision
- ensure forecasts, payroll and accounting reports are accurate and timely
- utilize standardized business systems and ensure compliance with policies and procedures
- actively engage in recruitment and hiring processes
- foster an environment that retains talented associates
- respond proactively to associate feedback and suggestions
- provide proper orientation and on-the-job training for new associates
- recognize great performance and provide opportunities for growth
- coach and train where improvement is needed
- conduct regular performance appraisals and provide feedback
- hold effective associate meetings and shift huddles
- practice positive discipline and maintain performance documentation
- delegate decision making and responsibilities effectively
- ensure consistent delivery of guest/patient service experience
- allocate labor resources efficiently
- forecast and plan for seasonal business variances with management
- integrate and complement client service standards
- drive results based on client service metrics
- develop working relationships with clients’ staff
- maintain regular communication with clients and follow through on commitments
- maintain high site visibility
- focus the team on exceeding client expectations
- capitalize on opportunities to grow business by building client loyalty
- utilize systems to control assets and expenditures
- train others on systems use
- maintain a clean and neat work environment
- complete tasks timely as instructed
- cooperate with management and coworkers to meet service needs
- treat clients and associates with courtesy, respect, and dignity
- maintain confidentiality of associate and client information
- follow safety and security procedures
- practice preventative safety measures
- report all accidents and incidents immediately
- operate equipment safely
- report safety concerns
- ensure training in safety and loss prevention
- report claims timely and cooperate with Risk Management
- follow progressive disciplinary process for claims and safety violations
- respond promptly to safety concerns
- manage on-the-job injury reporting and worker’s compensation
- adhere to employment and payroll policies to limit claims exposure
- maintain relationships with clients for references and new leads
- advise leadership of client management or brand changes
- monitor client business changes to identify growth opportunities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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