New York Sirens

Account Manager, Ticket Sales, Service and Activation

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $37,000.00 - $42,000.00
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Work Schedule

Weekend Shifts
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Benefits

Health Insurance
Retirement Plan
Paid Time Off
Employee Discounts
Professional development opportunities
performance bonuses
team events

Job Description

The Professional Women’s Hockey League (PWHL) is an innovative and progressive sports organization dedicated to redefining the landscape of women's hockey. Born from a collective desire to empower athletes and foster a spirit of inclusivity, the league combines competitive grit with elegance and athleticism. It operates with a vision that challenges the traditional norms of sports by promoting equality, respect, and opportunity for women in hockey. The league's commitment transcends beyond just competition; it aims to inspire future generations of female athletes and fans to dream bigger and break barriers. With a focus on community and growth, the PWHL is... Show More

Job Requirements

  • High school diploma or equivalent
  • Experience in ticket sales or related customer service roles
  • Strong communication and interpersonal skills
  • Ability to work flexible hours including evenings and weekends
  • Proficiency with basic computer applications and CRM software
  • Ability to handle multiple tasks and work in a fast paced environment
  • Strong organizational and time management skills

Job Qualifications

  • Highly motivated enthusiastic individual with a desire to build a career in the sports industry
  • A positive team first approach incorporating integrity accountability professionalism and resilience
  • Experience in ticket sales for a sports team
  • Strong communicator able to talk share internally and externally about the club and connection to the community
  • Ability to listen understand and communicate effectively
  • Able to take direction and show initiative in a fast paced environment
  • Excellent interpersonal and community building skills
  • Available to work all home games in market including evenings and weekends

Job Duties

  • Full menu ticket sales consultant responsible for generating revenue through full season half season and group ticket packages
  • Prospect identify customer needs and drive ticket sales through a combination of outbound and inbound activity
  • Welcome and provide exceptional service to groups on game days while developing lasting relationships with group event builders
  • Lead group sales activations before during and or after games including ice rentals and game day experiences for large groups
  • Build and maintain strong relationships with key community members and organizations including attending local relevant events and activities to represent the company
  • Communicate clearly and consistently with team fan experience leads to ensure smooth operations and positive experiences
  • Ensure timely clear and concise communications with season ticket members group leaders and prospects
  • Efficiently lead targeted service campaigns including proactive touchpoint programs
  • Plan and execute member benefits including events exclusive item deliveries and member recognition opportunities
  • Respond promptly to member inquiries and provide assistance for ticket related issues
  • Collaborate effectively across functional areas and work closely with external partners agencies
  • Other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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