Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $75,000.00 - $115,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Flexible Schedule
Professional development opportunities
Job Description
BETA Technologies is a pioneering company at the forefront of electric aviation, dedicated to revolutionizing the aerospace industry through innovation, sustainability, and technology. Known for integrating intellectual curiosity and a passionate aviation spirit, BETA Technologies champions a vibrant and inclusive culture where every team member contributes their talents to create a meaningful impact on the environment and society. The company focuses on developing advanced air mobility solutions that are not only sustainable but also transform the way aviation products and services are delivered and supported throughout their lifecycle. BETA Technologies operates across Commercial Aircraft, Ground Support Equipment (GSE), Defense, and... Show More
Job Requirements
- Bachelor's degree or equivalent experience in a relevant field
- Minimum of 8 years of experience in account management or related roles
- Proven project management skills with a track record of managing complex contracts and customer relationships
- Proficiency with CRM and ERP systems such as SalesForce and Plex
- Excellent oral and written communication skills
- Strong analytical and organizational abilities
- Ability to work under pressure and meet deadlines
- Willingness to travel up to 25 percent as required
- Team-oriented mindset with strong interpersonal skills
- Motivated and goal-driven with the ability to develop scalable processes
- Familiarity with aviation industry standards and practices is preferred
Job Qualifications
- Enterprise customer relationship management and a customer-centric mentality
- Strong communication skills, both oral and written
- Ability to express ideas clearly and efficiently
- Project management experience demonstrating keen attention to detail, cross-functional coordination of activities, and ability to drive towards a deadline
- Sense of urgency with quick decision making and focuses on outcome with clear metrics
- Be a team player willing to work for the improvement of the BETA team and our goals
- Significant personal motivation, goal orientation, and diligence with an appetite to develop frameworks and efficiencies to scale and benefit other functions
- Be familiar with SalesForce or a related CRM, Microsoft Office and Sharepoint, Project Management software such as Microsoft Project or Asana, and Plex or a related ERP system
- Ability and willingness to travel sporadically, up to 25 percent of the time
- Experience with logistics operations
- Experience in aviation, ideally Part 135 operations
- Strong technical acumen and knowledge of aerospace and/or commercial aviation
- 8 plus years of experience in Account Management
- Project Management Professional (PMP) Certification
- Entrepreneurial spirit, out of the box thinking, and affinity for a dynamic work environment
Job Duties
- Administer and lead the activities and obligations associated with contract execution, including decomposing requirements, executing on deliverables, and tracking performance over the course of delivering and fulfilling the products and services of the contract
- Scope the range of activation support needed for component customers and help generate a framework for a tailored application to each customer activation, considering all BETA product lines, including overall scope, schedule, resources, and integration needs
- Collaborate with the Program Director, Program Manager, and other engineering and operations teams to pre-plan, develop and maintain the project schedule through component delivery and post-delivery sustainment
- Manage the ERP inputs, including sales order entry, and coordination with operations and logistics to track parts, and maintain all other customer and order details in CRM and ERP, ensuring BETA delivers to the terms of the order
- Lead communication and coordination with the customer on key milestones and activities, including status updates prior to, during, and completion of shipment
- Establish, identify gaps in, and refine processes, develop work instructions, provide training to other team members directly or tangentially in support of the role
- Coordinate with Aftermarket Team to provide customer support, spares, consumables, tooling and equipment as applicable, and logistics and warehousing support
- Manage executive business reviews and/or senior management program reviews on a cadence to be mutually agreed, as well as ad hoc customer meetings both on-site or off-site
- Track performance, generate insights, and report on overall account health and customer satisfaction based on established key performance indicators and feedback collection mechanisms
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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