Account Manager, North American & International
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Paid vacation
Sick Time
Holidays
401(k) plan with Company Match
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Life insurance
accidental death and dismemberment insurance
Job referral bonus program
Job Description
Estes Forwarding Worldwide (EFW) is a premier freight forwarding company based in the United States, renowned for offering specialized logistics and warehousing solutions to a diverse range of clients across global markets. Specializing in air, ground, and ocean freight, EFW leverages its parent company Estes Express Lines' extensive line haul network to provide a unique hybrid transportation system. This allows EFW to deliver seamless, efficient, and flexible supply chain solutions tailored to meet the specific needs of customers. With its corporate headquarters located in Richmond, Virginia, Estes Forwarding Worldwide has established itself as a trusted leader in the logistics sector.... Show More
Job Requirements
- Minimum of a bachelor’s degree or equivalent
- 2-3 years industry experience preferred
- combination of education and experience will be considered
- must pass pre-employment drug screen and random drug/alcohol tests
- must be eligible to work in the United States
- must have knowledge of domestic and international compliance related to supply chain
- able to handle high stress environment
- exceptional interpersonal and communication skills
- willingness to travel up to 40 percent
- regular attendance required
- comply with C-TPAT and TSA security procedures
- no sponsorship for employment authorization
Job Qualifications
- Ability to read and interpret complex business and/or technical documents
- ability to write comprehensive reports and detailed business correspondence
- ability to work with managers or directors and communicate ambiguous concepts
- ability to present to groups across the organization
- ability to work independently or in a team setting, in a fast-paced environment
- must be mentally and emotionally capable of handling a high stress environment
- intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications
- demonstrated knowledge of sales concepts, methods and techniques
- strong interpersonal skills including maturity, good judgment, diplomacy and patience
- strong consulting and presentation skills
- demonstrated skills in organization group process, problem identification and resolution at both a strategic and functional level
- cognizant of domestic and international regulatory compliance laws and regulations related to supply chain and transportation industry
- attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines
- excellent spelling, grammar and written/oral communication skills
- ability to plan, organize and manage multiple projects and set priorities
- must pass a pre-employment drug screen, random drug and/or alcohol tests, and be subject to a criminal history background check
- must be eligible to work in the United States
- EFW does not sponsor new applicants for employment authorization for this position
- EFW promotes an inclusive work environment and offers equal opportunity regardless of diverse backgrounds
Job Duties
- Model and act in accordance with EFW guiding principles and core values
- develop and maintain strong, long-term client relationships with assigned accounts
- research and provide possible solutions for identified issues
- establish and continuously improve processes to ensure excellent customer relations
- ensure compliance with the internal quality policies, procedures, and guidelines
- monitor carrier delays and changes and advise Control Tower management when other carriers must be utilized within the department
- manage new client onboards and develop SOPs and IHPs
- assist client in gathering all requested information
- ensure all KPIs are being met and exceeded
- compile data upon request from client
- consistently review EFW network for areas of improvement
- actively work to further develop business between EFW and client
- develop new relationships with assigned accounts through networking and additional opportunity probing
- act as a liaison for any executive client escalations
- coordinate with operations, customer service, and administration on matters dealing with client
- build strategic relationships with key contacts at customer organizations to understand opportunities for creating value
- capitalize on value creation opportunities by working closely with the sales and operations management team to develop creative workable solutions to customer needs
- facilitate regular meetings with clients and relevant operations staff to evaluate performance and receive updates
- work corroboratively with operational staff at multiple sites to ensure customers’ needs and expectations are met
- complete administrative functions in a timely manner
- handle transactional complaints and problems in a timely and effective manner
- maintain high expertise and knowledge of products and services
- keep abreast of emerging technology changes through study, reading, networking, and participation in professional organizations
- regular attendance is required
- comply with company C-TPAT and TSA security procedures
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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