Account Manager, North American & International
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $75,000.00 - $85,000.00
Work Schedule
Standard Hours
Benefits
Paid vacation
Sick Time
Holidays
401(k) plan with Company Match
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Life insurance
accidental death and dismemberment insurance
Job referral bonus program
Job Description
Estes Forwarding Worldwide (EFW) is a premier freight forwarding company based in the United States, specializing in both domestic and international logistics solutions. As a subsidiary of Estes Express Lines, which is headquartered in Richmond, Virginia, EFW leverages the parent company's extensive line haul network, creating a unique hybrid transportation network that seamlessly integrates air, ground, and ocean freight. This setup allows EFW to offer unparalleled logistics and warehousing solutions tailored to meet the diverse needs of clients across various industries and geographies. Recognized for excellence within the logistics sector, EFW has earned accolades such as Specialty Carrier of the... Show More
Job Requirements
- Minimum of a bachelor’s degree or equivalent
- 2-3 years industry experience preferred, combination of experience and education considered
- no licenses or certifications required
- must be willing to travel periodically up to 40 percent
- must pass pre-employment drug screen, random drug and/or alcohol tests
- be eligible to work in the United States
- ability to handle high stress environment
- regular attendance required
- comply with company C-TPAT and TSA security procedures
Job Qualifications
- Ability to read and interpret complex business and technical documents
- ability to write comprehensive reports and detailed business correspondence
- ability to work with managers or directors and communicate ambiguous concepts
- ability to present to groups across the organization
- ability to work independently or in a team setting in a fast-paced environment
- must be mentally and emotionally capable of handling a high stress environment
- intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications
- demonstrated knowledge of sales concepts, methods and techniques
- strong interpersonal skills including maturity, good judgment, diplomacy and patience
- strong consulting and presentation skills
- demonstrated skills in organization group process, problem identification and resolution at both strategic and functional levels
- cognizant of domestic and international regulatory compliance laws related to supply chain and transportation industry
- attention to detail in composing, typing and proofing materials
- excellent spelling, grammar and written/oral communication skills
- ability to plan, organize and manage multiple projects and set priorities
- must pass pre-employment drug screen and criminal background check
- must be eligible to work in the United States
- EFW will not sponsor for employment authorization for this position
Job Duties
- Model and act in accordance with EFW guiding principles and core values
- develop and maintain strong, long-term client relationships with assigned accounts
- research and provide possible solutions for identified issues
- establish and continuously improve processes to ensure excellent customer relations
- ensure compliance with the internal quality policies, procedures, and guidelines
- monitor carrier delays and changes and advise Control Tower management when other carriers must be utilized
- manage new client onboards and develop SOPs and IHPs
- assist client in gathering all requested information
- ensure all KPIs are being met and exceeded
- compile data upon request from client
- consistently review EFW network for areas of improvement
- actively work to further develop business between EFW and client
- develop new relationships with assigned accounts through networking and opportunity probing
- act as a liaison for executive client escalations
- coordinate with operations, customer service, and administration on client matters
- build strategic relationships with key contacts at customer organizations
- capitalize on value creation opportunities by collaborating with sales and operations management
- facilitate regular meetings with clients and operations staff
- work collaboratively with operational staff at multiple sites
- complete administrative functions timely
- handle transactional complaints effectively
- maintain a high level of expertise and knowledge of products and services
- keep abreast of emerging technology and industry trends
- ensure regular attendance
- comply with company C-TPAT and TSA security procedures
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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