Account Manager - Hotel Valet & Parking Services - West Palm Beach
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $90,000.00 - $100,000.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
basic life insurance
AD&D insurance
short-term disability
long-term disability
401k Retirement Plan
Paid Time Off
Paid holidays
paid floating holidays
Job Description
Towne Park is a dedicated hospitality services company renowned for its commitment to delivering exceptional service experiences, primarily to patients, visitors, and guests across various client locations. With a strong focus on creating smiles and making meaningful impacts, Towne Park provides services that ease anxieties, offer memorable experiences, and support both customers and colleagues in a positive, impactful manner. The company is known for its values-driven culture, emphasizing compassionate service and operational excellence in the hospitality field. Towne Park’s operational footprint spans multiple sites, where they serve millions of people annually through attentive and professional services. Employees enjoy a rewarding... Show More
Job Requirements
- Associate's degree preferred
- minimum of two years related experience or training or equivalent combination of education and experience
- knowledge of general business practices including accounting, human resources and customer service
- must be able to drive manual transmission
- must have and maintain a valid driver’s license and clean driving record
- must be at least 18 years old
- able to pass criminal background check, MVR and drug screening
Job Qualifications
- Associate's degree preferred
- minimum of two years of related experience and/or training or equivalent combination of education and experience
- knowledge of general business practices including accounting, human resources and customer service
- ability to drive manual transmission
- valid driver’s license with clean driving record
- ability to pass criminal background, MVR and drug screen
- computer proficiency with MS Office and point-of-sale applications
- strong written and verbal communication skills
- ability to manage multiple projects under pressure
- professional and dependable demeanor
- understanding and appreciation for diverse cultures
Job Duties
- Understand and drive business metrics and performance measurements to ensure effectiveness, high performance and compliance
- improve financial performance and profitability of the account
- manage scheduling and overtime for associates, tip reporting and timekeeping
- ensure forecasts, payroll and accounting reports are on time and accurate
- engage actively in recruitment and hiring processes
- foster an environment that retains talented associates
- provide orientation and on-the-job training for new associates
- conduct regular performance appraisals and provide feedback and coaching
- ensure guest and patient service experience is delivered consistently
- allocate labor resources efficiently to support service delivery
- build and maintain relationships with clients and their staff
- maintain regular communication channels and follow through on commitments
- ensure compliance with safety and security procedures
- report accidents and incidents promptly
- adhere to Towne Park employment and payroll policies to limit exposure to claims
- maintain relationships with present clients to obtain leads and business growth opportunities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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