Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $65,000.00
Work Schedule
On-call
Weekend Shifts
Benefits
Medical
Dental
Vision
401(k)
Employee assistance program
Paid Time Off
Job Description
BEST Crowd Management is a leading provider of event staffing and crowd management solutions, dedicated to delivering secure and exceptional experiences for major events. As a reputable company headquartered in Billings, MT, BEST Crowd Management specializes in deploying trained personnel to support large-scale gatherings, sports events, concerts, festivals, and other significant functions. Our commitment to excellence and safety has established us as a trusted partner for clients seeking professional event management services. We prioritize creating an inclusive workplace that respects diversity and equal opportunity for all employees. Our policies align with federal, state, and local laws to ensure nondiscrimination and... Show More
Job Requirements
- A valid driver's license
- Ability to pass a background check
- Strong leadership and people-management skills
- Excellent communication skills (written and verbal)
- A customer-focused mindset and a drive to exceed expectations
- Experience mentoring, coaching, and developing teams
- Initiative and the ability to thrive in changing environments
- A bachelor’s degree or equivalent work experience
- At least 3 years in operations, service, field, or project management
- Ability to work on weekends and evenings and travel up to 25%
- Ability to perform physical activities including lifting up to 25 lbs, walking, standing, climbing, and working in various weather conditions
Job Qualifications
- A bachelor’s degree or equivalent work experience
- At least 3 years in operations, service, field, or project management
- Experience in event staffing, security, sports management, or athletics (preferred)
- Strong leadership and people-management skills
- Excellent communication skills (written and verbal)
- A customer-focused mindset and a drive to exceed expectations
- Experience mentoring, coaching, and developing teams
- Initiative and the ability to thrive in changing environments
Job Duties
- Oversee daily operations including recruiting, hiring, licensing, training, scheduling, and event-day execution
- Build and manage staffing plans, track budgets, and ensure payroll and invoicing accuracy
- Coach, mentor, and develop an operations team that is motivated, skilled, and ready for game day
- Elevate the customer experience through proactive communication, regular check-ins, and service improvements
- Partner with leadership to create smarter, more efficient operating strategies
- Ensure staffing needs are met on time and within budget
- Maintain accurate records and reports for internal and external use
- Be ready for weekend and evening on-call needs and travel up to 25%
- Jump in on additional duties as needed, every day is different
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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