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Account Manager - Commercial Lines (Real Estate, Habitational, Hotels)
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $70,000.00 - $85,000.00
Work Schedule
Standard Hours
Flexible
Benefits
Paid holidays
Health Insurance
401(k) matching
Job Description
Insurance Office of America (IOA) is a nationally recognized independent insurance agency that has been serving clients since 1971. With a strong commitment to delivering personalized and comprehensive insurance solutions, IOA specializes in commercial and personal insurance products. The company has built a reputation for excellence by focusing on industry expertise, innovative service delivery, and customer satisfaction. IOA operates through a network of branch offices across the United States, supported by dedicated teams of insurance professionals. Their client base ranges from small businesses to large organizations, with a focus on sectors such as real estate, habitational properties, and hospitality including... Show More
Job Requirements
- 3+ years of account management experience or 5+ years in the insurance industry
- active insurance licensing
- high school diploma or equivalent
- proficiency in MS Office applications
- strong communication and multitasking skills
- ability to work remotely in EST or CST time zones
- dedicated, distraction-free workspace
- commitment to service excellence and continuous improvement
Job Qualifications
- 3+ years of account management experience, or 5+ years in the insurance industry
- thorough knowledge of insurance brokerage and client needs
- required active licensing
- professional designation (CIC or equivalent) preferred
- strong analytical, problem-solving, and decision-making skills
- exceptional customer service, communication, multitasking, and organizational skills
- proficiency in MS Office (Outlook, Word, Excel)
- high school diploma or equivalent
Job Duties
- Maintain technical competence and industry expertise
- direct daily activities of the account management team
- handle customer service requests, policy administration, billing, claims, and coverage analysis
- manage policy expirations and renewals
- conduct client research, prepare submissions, negotiate coverages, and present proposals
- monitor reports and take action on delinquent accounts, collecting outstanding balances
- maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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