Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $64,968.50 - $81,211.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee safety programs
Career development initiatives
performance bonuses
Job Description
LSG Sky Chefs is a global leader in airline catering and hospitality services, recognized for delivering exceptional culinary experiences and outstanding service across North and Latin America. Known as one of the world’s largest providers in its industry, LSG Sky Chefs has earned the prestigious title of "Airline Caterer of the Year in North America" for both 2023 and 2024. The company prides itself on innovation, excellence, and its commitment to meeting the highest standards of quality through the dedication of its talented employees. As a part of LSG Sky Chefs, team members contribute to the seamless execution of catering... Show More
Job Requirements
- Bachelor’s degree or equivalent experience
- 3 to 5 years of experience in account management customer service or related field
- Excellent presentation communication and interpersonal skills
- Proven ability to understand and meet customer expectations
- Strong understanding of cost drivers and financial controls
- Proficiency in Microsoft Office and Windows applications
- Ability to work under pressure and meet deadlines with strong problem-solving skills
Job Qualifications
- Bachelor’s degree or equivalent experience
- 3 to 5 years of experience in account management customer service or a related field
- Strong presentation communication and interpersonal skills
- Proven ability to understand and meet customer expectations
- Solid understanding of cost drivers and financial controls product and labor cost variances
- Proficiency in Microsoft Office and Windows-based applications
- Ability to work in a fast-paced deadline-driven environment with strong problem-solving skills
Job Duties
- Build and maintain strong relationships with assigned airline accounts acting as the main point of contact between the CSC the airline and the Key Account Manager
- Ensure accurate billing provisioning and compliance with customer specifications
- Monitor and maintain daily par levels and inventory control in line with customer standards
- Provide in-house IT support
- Oversee timely and accurate equipment inventory processes
- Guarantee on-time departure of all flights by adhering to catering guidelines
- Support operational departments during airline cycle changes and menu transitions
- Ensure compliance with regulatory and customer requirements FDA HACCP in collaboration with the Quality Manager
- Maintain and update customer specifications ensuring all changes are communicated and implemented
- Coordinate and participate in customer evaluations ensuring timely feedback and corrective actions
- Track and report quality scores flight attendant feedback and delay data
- Assist the Executive Chef with menu presentations and Chef’s Table events
- Participate in special customer projects and initiatives
- Organize staff and direct the area of responsibility effectively
- Guide motivate and develop team members in alignment with company values and HR policies
- Support the Global Performance System GPS process and career development initiatives
- Manage cost budgets monitor variances and implement corrective actions as needed
- Promote and support company initiatives such as Global Quality Standard GQS HACCP Lean Manufacturing and Employee Safety programs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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