Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $64,968.50 - $81,210.63
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee safety programs
Career development initiatives
Team-oriented work environment
competitive salary
Job Description
LSG Sky Chefs is one of the world's largest airline catering and hospitality providers, renowned for its outstanding reputation and innovative approach in the airline catering industry. As a global leader, LSG Sky Chefs has been recognized as "Airline Caterer of the Year in North America" for both 2023 and 2024, a testament to its commitment to excellence and delivering superior service to its customers. With operations spanning North and Latin America, the company prides itself on employing a talented workforce that continuously provides exceptional culinary experiences and top-tier service that exceeds client and passenger expectations. The company fosters an... Show More
Job Requirements
- bachelor's degree or equivalent experience
- 3-5 years of experience in account management customer service or related field
- proficiency in microsoft office and windows-based applications
- strong presentation communication and interpersonal skills
- proven ability to understand and meet customer expectations
- ability to work in a fast-paced deadline-driven environment with strong problem-solving skills
Job Qualifications
- bachelor's degree or equivalent experience
- 3-5 years of experience in account management customer service or related field
- strong presentation communication and interpersonal skills
- proven ability to understand and meet customer expectations
- solid understanding of cost drivers and financial controls (product and labor cost variances)
- proficiency in microsoft office and windows-based applications
- ability to work in a fast-paced deadline-driven environment with strong problem-solving skills
Job Duties
- build and maintain strong relationships with assigned airline accounts acting as the main point of contact between the CSC the airline and the key account manager
- ensure accurate billing provisioning and compliance with customer specifications
- monitor and maintain daily par levels and inventory control in line with customer standards
- provide in house IT support
- oversee timely and accurate equipment inventory processes
- guarantee on-time departure of all flights by adhering to catering guidelines
- support operational departments during airline cycle changes and menu transitions
- ensure compliance with regulatory and customer requirements (FDA HACCP) in collaboration with the Quality Manager
- maintain and update customer specifications ensuring all changes are communicated and implemented
- coordinate and participate in customer evaluations ensuring timely feedback and corrective actions
- track and report quality scores flight attendant feedback and delay data
- assist the executive chef with menu presentations and chef's table events
- participate in special customer projects and initiatives
- organize staff and direct the area of responsibility effectively
- guide motivate and develop team members in alignment with company values and HR policies
- support the Global Performance System (GPS) process and career development initiatives
- manage cost budgets monitor variances and implement corrective actions as needed
- promote and support company initiatives such as Global Quality Standard (GQS) HACCP Lean Manufacturing and Employee Safety programs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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